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Support · Ticket #4821
Reopened
Requester: Camille R. · via App Store

“Service impeccable du début à la fin.”

onboardingbillinglang: fr
Internal note · translation

Impeccable service from start to finish.

  • chewy
  • qonto
  • brevo
  • jins
  • filmin
  • lugg

A ticket for every review, from every platform

New reviews open Zendesk tickets on their own. Reviews enter the same queue, SLAs, and workflows as every other customer conversation.

You decide which ones: only reviews with text, with certain keywords or tags, or under a star-rating cutoff.

Nothing to check, nothing to miss.

Support · Views › Reviews
3 tickets

Waited 40 minutes for a reply on chat.

New

Good app. Billing page is confusing.

Open

Support fixed it before I finished my coffee.

Solved
Trigger every new review with text → create ticket

Reply from the ticket. We publish to the platform.

Write the reply in Zendesk like any other ticket. Reviewflowz posts it publicly on Google, Trustpilot, the App Store, wherever the review lives.

Your macros, shortcuts, and the customer's full history all work, because it is just a ticket.

If the reviewer updates their review later, the ticket reopens.

Support · Ticket #4821
Open
Requester: Camille R. · via Google

“Great product. Docking one star because invoices took two emails to sort out.”

Public reply Internal note macro: billing-apology

Thanks Camille. The invoice back-and-forth was on us: it's fixed, and your next one arrives without the emails.

Submit as Solved ▾
Published to Google · the reply shows under the review, not just in the ticket

Support for every review platform

We support the following platforms:

  • Capterra, G2, Software Advice, Gartner Peer Insights, and every other software review platform
  • Trustpilot, Amazon, and other generic review platforms
  • The Chrome extensions store, Salesforce's AppExchange, WordPress plugins, Shopify apps, Quickbooks, Xero, and every other app marketplace
  • The App Store, the Play Store, and Microsoft's stores
  • Google Maps, Yelp, TripAdvisor, Airbnb, and other local review platforms

Need one we don't support out of the box? Let us know

Reviewflowz supports every review platform, from Google and Trustpilot to Tripadvisor, Amazon and the app stores

Robust review analytics

Reviewflowz aggregates your reviews from every public platform and scores each topic on its own.

One sentence can praise onboarding while the next flags a billing bug. Each signal lands in its own bucket with its own sentiment score.

Customer satisfaction at a glance, without reading every review.

Topics & sentiment
Customer service 88% positive
Ease of use 76% positive
Value for money 61% positive
Onboarding 92% positive

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