Tom Baker “Best bánh mì south of Hackney.”
Response from the owner
Tom, we’ll take that title. The pork belly goes in the oven at six every morning, so come early and try it with the chilli pickle.
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陈小姐 · 5★ · Bánh & Co
河粉汤底很正，像在西贡喝的一样。
- Fetching your past repliesEvery reply posted for Bánh & Co Shoreditch, including ones written straight on Google
- Matching rating and languagePositive reviews (4–5★), in Chinese
- Ranking the closest reviewsClosest review length first, then replies your team wrote, then the newest
- Picking your best examples8 replies that set the tone
- Writing a unique replyIn Chinese, in Priya’s warm, short style, signed — Priya
Reply from Bánh & Co
谢谢您！这句话我会转给 Shoreditch 的 Duc 和团队。— Priya
Posted automatically: 4–5★ reviews, in the reviewer’s language
Tom Baker · 5★ · Bánh & Co
Best bánh mì south of Hackney.
- Fetching your past repliesEvery reply posted for Bánh & Co Shoreditch, including ones written straight on Google
- Matching rating and languagePositive reviews (4–5★), in English
- Ranking the closest reviewsClosest review length first, then replies your team wrote, then the newest
- Picking your best examples9 replies that set the tone
- Writing a unique replyIn English, naming the outlet’s team, signed – Priya
Reply from Bánh & Co
Tom, thank you! Duc’s Shoreditch team will love that. – Priya
Posted automatically: 4–5★ reviews
Sam Kowalski · 1★ · Bánh & Co
Bowl was lukewarm and the cashier rolled his eyes at me.
- Fetching your past repliesEvery reply posted for Bánh & Co Canary Wharf, including ones written straight on Google
- Matching rating and languageNegative reviews (1–2★), in English
- Ranking the closest reviewsClosest review length first, then replies your team wrote, then the newest
- Picking your best examples6 replies that set the tone
- Writing a unique replyAn apology first, no excuses, an invitation back, signed – Priya
Reply from Bánh & Co
Sam, I’m sorry. A lukewarm bowl and a cold welcome isn’t the lunch we serve. I’ve shared this with the Canary Wharf team. If you’ll give us another go, ask for Hannah and lunch is on us. – Priya
Held for Priya: 1–2★ reviews wait for a person
Sarah P. · 5★ · Saltmarsh Hospitality
Ollie had our room ready early.
- Fetching your past repliesEvery reply posted for The Harbour Hotel, including ones written straight on Google
- Matching rating and languagePositive reviews (4–5★), in English
- Ranking the closest reviewsClosest review length first, then replies your team wrote, then the newest
- Picking your best examples7 replies that set the tone
- Writing a unique replyIn Tom’s voice, naming the teammate back, signed as the GM
Reply from Saltmarsh Hospitality
Sarah, thank you, and welcome back any time. I’ll make sure Ollie hears this one. – Tom Penrose, The Harbour Hotel
Posted automatically: 4–5★ reviews
Martin Schmidt · 2★ · Saltmarsh Hospitality
Zimmer über der Bar. Vor eins kein Schlaf.
- Fetching your past repliesEvery reply posted for The Harbour Hotel, including ones written straight on Google
- Matching rating and languageNegative reviews (1–2★), in German
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- Writing a unique replyIn German, formal, owning the problem, signed as the GM
Reply from Saltmarsh Hospitality
Herr Schmidt, es tut mir leid, dass Sie über der Bar kaum Schlaf gefunden haben. Das hätten wir Ihnen bei der Buchung sagen müssen. Bei Ihrem nächsten Aufenthalt gebe ich Ihnen gern ein ruhigeres Zimmer. – Tom Penrose, The Harbour Hotel
Held for Tom: 1–2★ reviews go to the hotel’s GM
Carys Dunne · 2★ · Saltmarsh Hospitality
Shower ran cold both mornings.
- Fetching your past repliesEvery reply posted for Gull Rock Inn, including ones written straight on Google
- Matching rating and languageNegative reviews (1–2★), in English
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- Writing a unique replyIn Lucia’s voice, saying what happens next, signed with her name
Reply from Saltmarsh Hospitality
Carys, I’m sorry the hot water let you down. I’ve asked our maintenance team to check the boiler in your room. – Lucia Ferreira, Gull Rock Inn
Held for Lucia: 1–2★ reviews go to the inn’s GM
Carol · 5★ · Harwood Kerr Solicitors
Sarah kept me calm through all of it.
- Fetching your past repliesEvery reply posted for Harwood Kerr Liverpool, including ones written straight on Google
- Matching rating and languagePositive reviews (4–5★), in English
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- Picking your best examples10 replies that set the tone
- Writing a unique replyBrief and discreet, confirming nothing, signed – Harwood Kerr
Reply from Harwood Kerr Solicitors
Thank you, Carol. I’ll let Sarah know. – Harwood Kerr
Posted automatically: praise that names no matter
Mike Dawson · 2★ · Harwood Kerr Solicitors
Purchase stalled for six weeks, nobody called back.
- Fetching your past repliesEvery reply posted for Harwood Kerr Manchester, including ones written straight on Google
- Matching rating and languageNegative reviews (1–2★), in English
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- Writing a unique replyFormal, discussing no matter, a direct line, signed by the complaints partner
Reply from Harwood Kerr Solicitors
Hello Mike, thank you for taking the time to write. I cannot discuss any individual matter here, but I would like to hear what happened. Please call me directly on 0161 496 0142 or email complaints@harwoodkerr.co.uk, and I will look into it personally. Helen Moss, Complaints Partner, Harwood Kerr Solicitors.
Held for Chloe: negative reviews wait for approval
Gary Lewis · 1★ · Harwood Kerr Solicitors
Never set foot in their office. Total cowboys.
- Fetching your past repliesEvery reply posted for Harwood Kerr Solicitors, including ones written straight on Google
- Matching rating and languageNegative reviews (1–2★), in English
- Ranking the closest reviewsClosest review length first, then replies your team wrote, then the newest
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- Writing a unique replyCalm, confirming nothing either way, signed by the complaints partner
Reply from Harwood Kerr Solicitors
Hello Gary, thank you for your review. We take all feedback seriously, but we cannot discuss any individual matter here. If you would like to talk, please email complaints@harwoodkerr.co.uk and I will look into it personally. Helen Moss, Complaints Partner, Harwood Kerr Solicitors.
Held for Chloe, tagged “Fake review”
Rachel Kim · 5★ · Cedar Pest & Air
No text, just the rating
- Fetching your past repliesEvery reply posted for Cedar Pest & Air Portland, including ones written straight on Google
- Matching rating and languagePositive reviews with no text, like this one
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- Writing a unique replyOne upbeat line, naming the technician from the job
Reply from Cedar Pest & Air
Thanks Rachel! Marcus will be thrilled.
Posted automatically: 4–5★ reviews
Ruth Delgado · 5★ · Cedar Pest & Air
Jolene found where the ants got in and sealed it.
- Fetching your past repliesEvery reply posted for Cedar Pest & Air Portland, including ones written straight on Google
- Matching rating and languagePositive reviews (4–5★), in English
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Reply from Cedar Pest & Air
Thanks, Ruth! Jolene will be glad the ants stayed gone. – Cedar Pest & Air Portland
Posted automatically: 4–5★ reviews
Greg Holloway · 2★ · Cedar Pest & Air
Booked the 8 to 12 window. Nobody came, nobody called.
- Fetching your past repliesEvery reply posted for Cedar Pest & Air Bend, including ones written straight on Google
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Reply from Cedar Pest & Air
Greg, that’s on us. I’ll call you today. – Andrea, Cedar Pest & Air
Held for Andrea in Slack: 1–2★ reviews go to customer service
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