AI-First Review Automation Software

The control tower for your customer feedback. Every review lands in one place, gets tagged and routed on arrival, comes back answered, and turns into numbers your team acts on.

14 day free trial • No credit card required

They love how easy we've made it

Ask on the channel that converts

Email, SMS or WhatsApp review requests go out automatically at the right time, triggered by the events that already happen in the software you run.

The full collection engine, with attribution and leaderboards, lives on the review generation page.

Review request Sends when: booking completed
Email SMS WhatsApp

Hi Sarah! Thanks for joining us on the tour today. Mind sharing how it went?

rvz.link/harbour-tours
Reviews per 100 requests
Email 4.1
SMS 9.8
WhatsApp 12.4

Your team are the ones who move the needle

Track and communicate on team member performance, and build incentive plans on real numbers instead of a monthly Excel safari.

Who is getting reviews All time
Individual Team
MC Maya Collins Harbour tours +576 reviews
JW Jonas Weber City centre +383 reviews
PN Priya Nair Airport branch +311 reviews
TA Tom Aldridge Harbour tours +308 reviews
Show 12 more

Balance requests across platforms with smart objectives

Build and share magic links with your team, add them to your marketing materials with confidence, and update the link behaviour at any point from Reviewflowz.

Magic link Updated live
rvz.link/harbour-tours Copy
Google 45%
Trustpilot 30%
Capterra 25%
Clicks 1,284 last 90 days

Your reports, your metrics, on a schedule

Analyse review performance across all platforms and locations: customer satisfaction, review replies, updates and removals.

Build your own custom reports, then automate their delivery over email, Slack, or Microsoft Teams. The Monday report writes itself.

Q3 review report Last 30 days
New reviews 278 ↑ 12%
Avg rating 4.78 ↓ 0.04
Sends every Monday to #reviews on Slack MS Teams leadership@…

Know what customers keep talking about

Advanced, language-agnostic AI surfaces the most mentioned topics with sentiment scores, and backs every score with the exact words customers used.

Get high level insights, then drill down to the sentence.

Most mentioned topics All languages
Guides 1,032 mentions · 91% positive
Booking experience 341 mentions · 78% positive
Wait times 214 mentions · 38% positive
Pricing 188 mentions · 55% positive
Wait times · extract

"…40 minutes in line at the counter is too long when you have kids…"

AI replies that respect your brand voice

Create context-aware, multilingual AI agents that know your past replies, so they introduce variety, never over-commit, and sound like you.

Approve each reply, or let trusted agents post on their own.

Google
Jordan M.

Excellent service from start to finish.

AI reply ready
Your call
Approve Edit Automate

Two-way alerts in Slack, MS Teams and email

Filter alerts by rating, source, or review content, and send them to Slack, Microsoft Teams, email, Zendesk, Intercom or any other helpdesk.

They work both ways: the alert carries the reply box with it, so your team answers a review from the inbox or channel where they saw it.

R Reviewflowz Alerts New 2★ review on Trustpilot 09:14
Trustpilot
Nora L. · Jul 22

Great tour, rough start

We waited 25 minutes at the pickup point with no updates. The guide was lovely and the day improved a lot, but the start was stressful.

Your reply Get AI reply
Write your reply, or get an AI suggestion above.
Read on platform Submit reply
The same alert, two-way, in #reviews on Slack MS Teams Zendesk

Tag every review automatically

Categorise reviews with a flexible, language-agnostic tag system. Reviewflowz assigns every review to the buckets that make sense to you and your team, the moment it arrives.

Tags feed your filters, your alerts and your reports, so one classification does the routing everywhere.

Tags Applied automatically, any language
Wait times 214 Guides 1,032 Pricing 188 Booking 341 + New tag
Google
2 min ago

Booking was easy and our guide was brilliant, but 40 minutes in line at the counter is too long when you have kids with you.

Wait times Guides Booking Tagged on arrival

They automated it. And they love it.

How serious are you about your reviews?

Set up in under five minutes. No demo required.