Automatically and instantly follow-up on NPS, CSAT or any customer survey with a review ask.
Prompt only happy customers to leave a review and collect private feedback to address unhappy customers' issues
Balance requests across review platforms with smart objectives to make the most of each review.
Define target average ratings and 5-star review counts to secure badges & report inclusions, and focus the rest of your reviews where they impact your objectives the most.
Automate incentive fulfilment on the reviewer's side to save time and improve your customers' experience
Easily group reviews by mentions of staff members, or customize each team-member's review link. Run internal contests and incentivize review collection across all teams with ease.
Keep track of your review collection performance, with average ratings, reply rates, and response times, across all review platforms
We'll also monitor your ratings – and rankings – as shown on each platform, so you can translate your actions into actual results.
Analyse customer sentiment across the most mentioned topics
Sift through review extracts – bits of sentences – that speak directly to each topic for a deep dive
Export your reviews under a clean, consolidated data schema across all platforms to make your own ad-hoc analyses easily.
Give your revenue teams access to a self-serve, always up-to-date review library with AI-enabled search
Set up Review Monitoring that actually works with Language, Update, Deletion, and Reply Detection.
No Connection Required.
Monitor reviews from anywhere, for any brand. Competitors included.
Customize your AI Reply Agents to match your brand's Tone of Voice, Signature, Contact info, and more.
Let the Agent reply automatically to some reviews (ratings, platforms, keywords, content lenght, ...) and leverage reply suggestions with human oversight for more complex cases
.webp)
Share customer feedback with relevant teams via Slack, MS Teams, Email, or Zapier notifications.
Create public review channels to boost transparency, encourage reviews, and align teams with customer sentiments.