From ServiceTitan job completion to review request
When your job is marked complete, inspection passes, or invoice gets paid in ServiceTitan, Reviewflowz automatically sends a review request to your homeowner via email, SMS, or WhatsApp. Set it up once and every single customer gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in ServiceTitan
When a homeowner leaves a 5-star Google review, that signal flows right back into ServiceTitan attached to their customer record. Now your technicians and office staff know who your biggest fans are. Ask them for a video testimonial, a referral, or help with your next case study.
Staff attribution without the name-drop
Most contractors ask homeowners to mention their technician by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to ServiceTitan, it already knows which tech handled each job. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-technician performance data for leaderboards and coaching.
How serious are you about your reviews?
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A contractor with 50 reviews sounds impressive until you realize they completed 800 jobs. That's a 6.3% conversion rate. Your competitor has 30 reviews from 150 jobs, a 20% rate. They're winning. Because Reviewflowz connects to ServiceTitan, it knows exactly how many jobs you completed. So instead of celebrating raw numbers, you see: 342 completed jobs this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy homeowners a reason to call back. But what technician has time to reply to every single review across Google, Angi, HomeAdvisor, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ review sites. Approve them manually or let them publish automatically so no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for contractor businesses?
Google Reviews is always #1 for contractors since most customers search there first, but Yelp, Angi, HomeAdvisor, Facebook, and BBB are crucial for building domain authority and capturing industry-specific searches in home improvement, HVAC, plumbing, roofing, and electrical services. These platforms drive qualified leads who are actively seeking contractor services in your area. Reviewflowz monitors all of these essential sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your business.
How do I measure my review performance?
Most contractors just count total reviews, but that's misleading without knowing your job volume. Since Reviewflowz connects directly to ServiceTitan, it calculates your true review conversion rate by dividing your reviews by completed jobs. A contractor with 80 reviews from 2,000 jobs (4% conversion) will outperform a competitor with 200 reviews from 15,000 jobs (1.3% conversion).
How does the review request actually get sent?
When your job status changes to completed, inspection passes, or invoice gets marked as paid in ServiceTitan, Reviewflowz automatically triggers a review request to your customer via email, SMS, or WhatsApp (you choose which channel). You configure the trigger event and messaging channel once during setup, then every customer receives a review request automatically without any manual work from your team. It's completely set-and-forget once you have it configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates at nearly 98% compared to traditional email. Just like our email and SMS features, WhatsApp review requests are automatically triggered from ServiceTitan when jobs are completed, inspections pass, or invoices are paid.
Can I track which technician, installer, or crew lead generates the most reviews?
Yes! Since Reviewflowz integrates directly with ServiceTitan, it automatically knows which technician, installer, or crew lead completed each job and attributes incoming reviews to the right person without customers needing to mention names. This gives you detailed performance tracking and leaderboards for each team member, plus it helps avoid Google flagging reviews since reviews mentioning specific staff names often get removed.
How long does it take to set up Reviewflowz with ServiceTitan?
Setup takes just minutes, not days. Simply connect your ServiceTitan account, select your trigger and messaging channel, and you're live with no developer or IT team required. Your first automated review request goes out the same day you finish setup.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most contractors, this works out to just pennies per review collected. WhatsApp pricing varies by country.
