When a repair order closes, vehicle gets delivered, or service completes in Quorum, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in Quorum
When a customer leaves a 5-star Google review after their service, that signal flows right back into Quorum — attached to their repair order. Now your service advisors know exactly who your biggest fans are during their next visit. Ask them for a video testimonial, a referral, or to share their experience on social media.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Quorum, it already knows which service advisor handled the RO. When the review comes in, it's automatically attributed — no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance data.
How serious are you about your reviews?
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A dealership with 300 reviews sounds impressive — until you realize they completed 5,000 repair orders. That's a 6% conversion rate. Your competitor across town has 120 reviews from 1,200 ROs — a 10% rate. They're winning. Because Reviewflowz connects to Quorum, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the number that actually matters.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, and dozens of other platforms? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always #1 since it drives local search visibility and directly impacts your service drive traffic, but automotive-specific sites like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and when customers research dealerships or service centers. These industry-focused platforms heavily influence purchase decisions for vehicle sales, service appointments, and body shop selections. Reviewflowz monitors all these critical sites plus 200+ others from one unified dashboard, so you never miss feedback that could impact your RO volume or dealership reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales, because 200 reviews from 15,000 customers (1.3%) means you're losing to a competitor with just 80 reviews from 2,000 customers (4%). Since Reviewflowz integrates directly with Quorum, we automatically calculate this conversion rate for you using your actual transaction data as the denominator. This gives you the real performance metric that matters: how effectively you're converting customers into reviewers.
How does the review request actually get sent?
When a repair order is closed or a vehicle is delivered in Quorum, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting your trigger (repair order closed, vehicle delivered, etc.) and your preferred communication method, then every qualifying customer automatically receives a review request without any manual work from your team. It's completely set-and-forget—no daily tasks, no remembering to send requests, just automatic review collection tied directly to your Quorum workflow.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates—significantly higher than email. Just like our email and SMS options, WhatsApp requests are triggered automatically from Quorum when repair orders are closed, vehicles delivered, or services completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by individual staff member through its direct integration with your Quorum DMS. When a customer leaves a review, our system automatically attributes it to the correct service advisor, technician, or salesperson based on the repair order or sales transaction data from Quorum—no need for customers to mention names. This automatic attribution also helps protect your reviews from Google's removal algorithms, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Quorum?
Setup takes just minutes, not days or weeks like other platforms. Simply connect your Quorum system, choose your trigger (repair order closed, vehicle delivered, etc.) and preferred channel (email, SMS, or WhatsApp) – no developer or IT department required. You'll send your first automated review request the same day you set up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with pay-as-you-go pricing and no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it a minimal cost relative to the value each review brings to your dealership.
