When a trip finishes in TaxiCaller, Reviewflowz automatically sends a review request to your passenger via email, SMS, or WhatsApp. Set it up once and every single rider gets asked for a review on Google, Yelp, or Facebook. No manual work, no missed opportunities, no forgetting to follow up.
Your happiest passengers, flagged in TaxiCaller
When a passenger leaves a 5-star review on Google or Yelp, that signal flows right back into TaxiCaller attached to their rider profile. Now your dispatch team knows exactly who your promoters are when they call for their next ride. Ask them for a testimonial, referral, or to share their experience with friends needing airport transfers.
Stop asking riders to remember driver names
Most taxi and limo companies ask passengers to mention their driver's name in reviews. Problem: Google flags those reviews more often, and riders forget or misspell names. Reviewflowz takes a different approach. Because it's connected to TaxiCaller, it already knows which driver handled each trip. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-driver performance data for leaderboards and coaching.
How serious are you about your reviews?
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A taxi company with 150 reviews sounds impressive until you realize they completed 2,000 trips. That's a 7.5% conversion rate. Your competitor has 60 reviews from 400 trips, a 15% rate. They're winning. Because Reviewflowz connects to TaxiCaller, it knows exactly how many rides you completed, showing you: 342 trips this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future passengers, and gives unhappy riders a reason to book again. But what driver or chauffeur has time to reply to every single review across Google, Yelp, Facebook, and dozens of other platforms? Reviewflowz generates professional, on-brand replies using AI that sound like they came from your taxi or limousine service. Approve them manually or let them publish automatically so no review ever goes unanswered.
FAQs
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What review sites matter most for taxi & limousine businesses?
Google Reviews is always your #1 priority since customers search "taxi near me" or "airport transfer service" directly on Google, but Yelp and Facebook are crucial for building domain authority and capturing travelers researching transportation options. These platforms drive significant booking decisions for taxi, limousine, and chauffeur services because customers want to verify reliability before trusting you with their transportation needs. Reviewflowz monitors Google, Yelp, Facebook, and 200+ other review sites from one centralized dashboard, so you never miss feedback that could impact your TaxiCaller bookings.
How do I measure my review performance?
Most taxi companies make the mistake of only counting total reviews, but raw numbers are meaningless without knowing your trip volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by total rides from TaxiCaller, so you can see that 80 reviews from 2,000 trips (4% conversion) actually outperforms 200 reviews from 15,000 trips (1.3% conversion). This gives you the real metric that matters for measuring customer satisfaction and competitive performance.
How does the review request actually get sent?
When a trip is marked as completed in TaxiCaller, Reviewflowz automatically detects this trigger and immediately sends a review request to the passenger through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the "trip completed" trigger and your preferred communication method, then every passenger receives a review request automatically without any manual work. It's completely set-and-forget automation that runs in the background of your TaxiCaller system.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered when a ride is completed in TaxiCaller, just like email and SMS. This makes it particularly effective in markets where WhatsApp is the primary communication method.
Can I track which driver or chauffeur generates the most reviews?
Yes. Reviewflowz automatically connects to your TaxiCaller system to track which driver or chauffeur handled each ride, so when reviews come in, they're automatically attributed to the right team member without passengers needing to mention names. This gives you detailed performance tracking and leaderboards for your drivers and chauffeurs, plus helps avoid Google flagging reviews that mention specific staff names.
How long does it take to set up Reviewflowz with TaxiCaller?
Setup takes just minutes, not days. Simply connect your TaxiCaller account, select your trigger (like ride completion), choose your preferred communication channel (email, SMS, or WhatsApp), and you're live with no developer or IT support needed. Your first review request will go out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends, with pay-as-you-go credits and no monthly minimums or contracts. For most taxi and limousine operators, this works out to just pennies per review collected. WhatsApp pricing varies by country.
