From patient checkout to review request. Automatically.
When an appointment is completed, treatment finished, or patient discharged in Setmore, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single patient gets asked. No manual follow-ups, no missed opportunities, no delays.
Your happiest patients, flagged in Setmore
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into their Setmore patient record. Now your staff instantly knows which patients are your biggest advocates during check-in or follow-up calls. Ask these promoters for video testimonials, referrals, or case studies to fuel your practice's growth.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Setmore, it already knows which physician handled each appointment. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for coaching and bonuses.
How serious are you about your reviews?
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A medical practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 1,200 patients. A 5% rate, and they're winning. Because Reviewflowz connects to Setmore, it knows exactly how many appointments you completed. So instead of celebrating raw numbers, you see: 284 patient encounters this month, 38 reviews, 13.4% conversion rate.
AI replies to every patient review automatically
Replying to reviews improves your Google ranking and builds trust with future patients, but no healthcare provider has time to craft thoughtful responses to every review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms. Reviewflowz uses AI to generate professional, on-brand replies in seconds. Choose to review and approve each response or let them publish automatically so no patient review ever goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
Google Reviews are always the most critical since they appear directly in search results and Google My Business listings, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are equally important because patients actively search these sites when choosing providers and they carry significant domain authority for medical searches. Yelp also matters for local discovery, especially for dental and specialty practices. Reviewflowz monitors all of these essential healthcare review sites plus 200+ others from a single dashboard, so you never miss feedback from any platform that matters to your practice.
How do I measure my review performance?
Most healthcare practices focus on total review count, but that's meaningless without knowing your patient volume. Since Reviewflowz integrates directly with Setmore, we automatically calculate your review conversion rate by dividing your reviews by your actual patient encounters. A practice with 80 reviews from 2,000 patients (4% conversion) significantly outperforms one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When an appointment is marked as completed in Setmore, Reviewflowz automatically triggers a review request to your patient through your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every completed appointment automatically sends a review request without any manual work from your staff.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it far more effective than email for reaching your patients. Just like our email and SMS features, WhatsApp requests are triggered automatically from Setmore when appointments are completed or treatments finished.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your Setmore healthcare management system to track which doctor, physician, nurse, or provider handled each patient encounter, so when reviews come in they're automatically attributed to the correct healthcare professional without patients needing to mention names. This automatic attribution also helps avoid Google's review removal filters, since reviews mentioning specific provider names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with Setmore?
Setup takes just minutes, not days. Simply connect your Setmore account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same flexible credit system.
