When an invoice is marked paid in SAP Concur, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it. Every payment becomes a review opportunity, using the customer data already in your system.
Know exactly who your promoters are
When a customer leaves a 5-star review, that signal flows directly into their SAP Concur record. Now you can instantly identify your biggest advocates and turn positive sentiment into powerful marketing assets like testimonials, referrals, and case studies. Your happiest customers are your best marketers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SAP Concur, it already knows who handled each transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers, a 4% rate. Because Reviewflowz connects to SAP Concur, it knows exactly how many invoices you completed, so instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google should always be your #1 priority since it's where most customers discover and research businesses. Yelp, Facebook, and Trustpilot are important for most businesses, plus any industry-specific platforms relevant to your sector. The good news is Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose between them.
How do I measure my review performance?
Most businesses track total review count, but that's meaningless without knowing your customer volume. A business with 200 reviews from 15,000 customers (1.3% conversion rate) is actually underperforming compared to a competitor with just 80 reviews from 2,000 customers (4% conversion rate). Reviewflowz automatically calculates your true review conversion rate by connecting to your SAP Concur data to get the complete picture of reviews divided by total invoices.
How does the review request actually get sent?
When an invoice payment is received in SAP Concur, Reviewflowz automatically detects this trigger event and sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the payment trigger and your preferred communication method, then every future payment automatically generates a review request without any manual intervention. It's completely set-and-forget automation that runs in the background of your SAP Concur workflow.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to email and is automatically triggered from SAP Concur when invoices are paid or payments are received. It works seamlessly just like our email and SMS integrations, making it particularly effective in markets where WhatsApp is the primary communication channel.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates reviews by connecting to your SAP Concur data to see who handled each transaction. When reviews come in, the system attributes them to the right person without customers needing to mention names. This also helps more reviews stay live on Google, since reviews mentioning specific staff names get flagged and removed more often.
How long does it take to set up Reviewflowz with SAP Concur?
Setup takes just minutes, not days. Simply connect your SAP Concur account, select your trigger and communication channel, and you're live with no developer or IT support required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails sent, and SMS messages cost $5 per 100 messages sent on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and operates on the same pay-as-you-go model.
