Every Procede transaction becomes a review request
When a repair order closes, vehicle delivers, or service completes in Procede, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in Procede
When a customer leaves a 5-star Google review after service, that signal flows right back into Procede — attached to their repair order and customer record. Now your service advisors know exactly who your biggest fans are when they walk through the door. Ask these promoters for video testimonials, referrals to friends, or help with case studies — your best marketing comes from customers who already love you.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to Procede, it already knows which advisor handled each RO. When the review comes in, it's automatically attributed without any name mention required. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance data and leaderboards.
How serious are you about your reviews?
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A shop with 200 reviews sounds impressive — until you realize they completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 ROs — a 20% rate. They're winning. Because Reviewflowz connects to Procede, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, Cars.com, and CarGurus? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings and customer discovery, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are equally critical for domain authority and capturing customers actively researching vehicles or service providers. These automotive-focused review sites carry significant weight with potential customers comparing dealerships, service centers, and body shops in their decision-making process. Reviewflowz monitors all of these essential platforms plus 200+ others from one centralized dashboard, ensuring your Procede-managed operations maintain a strong reputation across every channel that matters to your customers.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales. Since Reviewflowz integrates directly with Procede, we automatically calculate this rate for you using your actual customer volume data. A shop with 80 reviews from 2,000 customers (4% conversion rate) is outperforming one with 200 reviews from 15,000 customers (1.3% rate).
How does the review request actually get sent?
When a repair order is closed or a vehicle is delivered in Procede, Reviewflowz automatically detects that trigger event and sends a review request to your customer through your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every customer automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates - significantly higher than email. Just like email and SMS, WhatsApp requests are automatically triggered from Procede when a repair order is closed, vehicle is delivered, or service is completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Since Reviewflowz integrates directly with your Procede DMS, it automatically knows which service advisor, technician, or salesperson handled each repair order or vehicle sale, so when reviews come in they're automatically attributed to the right team member without customers needing to mention names. This gives you detailed staff performance leaderboards and coaching insights, plus helps avoid Google's tendency to flag and remove reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Procede?
Setup takes minutes, not days—simply connect your Procede system, choose your trigger and messaging channel, and you're live without needing any developers or IT support. Your first review request goes out the same day, so you can start collecting reviews immediately.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with no monthly minimums or contracts on a pay-as-you-go basis. For most automotive businesses, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your dealership.
