When a repair order closes, vehicle gets delivered, or sale completes in Elead, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no missed opportunities, no exceptions.
Your happiest customers, flagged in Elead
When a customer leaves a 5-star Google review after their service appointment, that signal flows right back into Elead — attached to their customer record. Now your service advisors know exactly who your biggest fans are during their next visit. Ask them for a video testimonial, a referral, or to share their experience on social media.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor or salesperson by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Elead, it already knows which advisor handled the RO or which salesperson closed the deal. When the review comes in, it's automatically attributed — no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance breakdowns.
How serious are you about your reviews?
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A dealership with 500 reviews sounds impressive — until you realize they processed 8,000 repair orders. That's a 6.3% conversion rate. Your competitor down the street has 180 reviews from 1,200 ROs — a 15% rate. They're winning. Because Reviewflowz connects to Elead, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the number that actually drives your reputation.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically — either way, no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive dealerships and service centers, Google Reviews are always #1 since they directly impact local search rankings and appear in Maps results when customers search for nearby dealers or service. However, industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are equally crucial because they build domain authority within automotive search results and influence purchase decisions during the car-buying journey. Reviewflowz monitors all of these key platforms plus 200+ other review sites from one unified dashboard, ensuring you never miss feedback across any channel that matters to your dealership's reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing total reviews by your repair orders or vehicle sales, because 80 reviews from 2,000 customers (4%) beats 200 reviews from 15,000 customers (1.3%). Since Reviewflowz integrates directly with Elead, we automatically calculate this conversion rate for you using your actual customer volume data. This gives you the real metric that matters: how effectively you're turning customers into reviewers compared to your competition.
How does the review request actually get sent?
When a repair order is closed, vehicle is delivered, or sale is completed in Elead, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure the trigger and channel once during setup, then every customer automatically receives a review request from that point forward. It's completely hands-off—no manual sending or follow-up required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates compared to much lower email open rates. WhatsApp requests are automatically triggered from Elead just like email and SMS when repair orders are closed, vehicles are delivered, or sales are completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Since Reviewflowz integrates directly with your Elead DMS, it automatically knows which service advisor handled each repair order and which salesperson managed each vehicle deal, so when reviews come in they're instantly attributed to the right team member without customers needing to mention names. This gives you detailed staff leaderboards and performance insights while also keeping your reviews safer from Google's filters, since reviews mentioning specific staff names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with Elead?
Setup takes just minutes, not days or weeks like other solutions. Simply connect your Elead system, choose your trigger (like service completed or vehicle delivered), select your preferred channel, and you're live—no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive dealerships, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your business.
