When a visit is completed, patient is discharged, or follow-up is finished in CPSI, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set your triggers once and every single patient gets asked without any manual work. No copying patient info, no remembering to follow up, no missed opportunities.
Your happiest patients, flagged in CPSI
When a patient leaves a 5-star review, that signal flows directly into CPSI and attaches to their medical record. Now your care team knows exactly who your promoters are during every patient interaction. Ask them for referrals, video testimonials, or case studies right from within your existing clinical workflow.
Staff attribution without the name-drop
Most practices ask patients to mention their provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to CPSI, it already knows which physician, nurse, or provider handled each patient encounter. When the review comes in, it's automatically attributed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A clinic with 150 reviews sounds impressive until you realize they've treated 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're dominating. Because Reviewflowz connects to CPSI, it knows exactly how many patient encounters you completed, showing you what matters: 285 encounters this month, 39 reviews, 13.7% conversion rate. That's the metric you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician using CPSI has time to reply to every single review while managing patient charts and clinical workflows? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
For EHR businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for industry domain authority and where patients actively research providers before making appointments. These specialized medical review sites carry significant weight in healthcare-related search results and influence patient trust in your practice's clinical workflow and care quality. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, ensuring your CPSI-powered practice maintains a strong reputation across every channel that matters to your patients.
How do I measure my review performance?
Most healthcare practices make the mistake of counting total reviews, but raw numbers are meaningless without knowing your patient volume. Reviewflowz connects directly to your CPSI system to calculate your true review conversion rate by dividing reviews by total patient encounters. For example, a practice with 80 reviews from 2,000 patients (4% conversion) significantly outperforms one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is marked complete in CPSI, Reviewflowz automatically detects this trigger event and immediately sends a review request to the patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred trigger and communication method, then every qualifying patient receives a request automatically. No manual work required after the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from CPSI just like email and SMS when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls provider assignment data directly from your CPSI EHR system, so when patient reviews come in, they're instantly attributed to the correct physician, nurse, or provider based on the encounter records. This EHR-driven attribution also helps avoid Google's removal of reviews that explicitly mention staff names, keeping more of your reviews live and visible.
How long does it take to set up Reviewflowz with CPSI?
Setting up Reviewflowz with CPSI takes just minutes, not days or weeks. Simply connect your CPSI system, select your trigger and channel preferences, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this translates to just pennies per review collected. WhatsApp pricing varies by country and follows the same flexible credit system.
