When an order is fulfilled, meal completed, or reservation honored in ChowNow, Reviewflowz automatically sends a review request to your diner via email, SMS, or WhatsApp. Set it up once and forget it. Every single guest gets asked to leave a review without you lifting a finger.
Your happiest diners, flagged in ChowNow
When a guest leaves a 5-star Google review, that signal flows right back into ChowNow attached to their customer record. Now your servers and managers know who your biggest fans are. Ask them for a video testimonial, referral, or social media post about their favorite dish.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server or chef by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to ChowNow, it already knows which staff member handled each order or table. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-server performance data for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 50 reviews sounds impressive until you realize they processed 2,000 orders. That's a 2.5% conversion rate. Your competitor down the street has 30 reviews from 200 orders. a 15% rate. They're winning. Because Reviewflowz connects to ChowNow, it knows exactly how many orders you completed. So instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy customers a reason to return. But what server, chef, or manager has time to reply to every single review across Google, Yelp, DoorDash, Uber Eats, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ review sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for restaurant businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and map visibility, but Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and Facebook are equally critical for domain authority and industry-specific customer discovery. Each platform serves different customer intent: diners use Yelp and TripAdvisor for restaurant research, OpenTable for reservations, and DoorDash/Uber Eats for delivery decisions. Reviewflowz monitors all these essential platforms plus 200+ other review sites from one unified dashboard, so you never miss feedback that impacts your restaurant's reputation.
How do I measure my review performance?
Most restaurants only track raw review counts, but that's meaningless without knowing your order volume. Since Reviewflowz connects directly to your ChowNow data, we calculate your true review conversion rate by dividing reviews by total orders. A restaurant with 50 reviews from 1,000 orders (5% conversion) is actually outperforming one with 200 reviews from 20,000 orders (1% conversion).
How does the review request actually get sent?
When ChowNow marks an order as fulfilled or completed, Reviewflowz automatically triggers a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the trigger event and communication method, then every completed order automatically generates a review request without any manual intervention. It's completely set-and-forget once you've chosen your preferences.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests work exactly like email and SMS, automatically triggering from ChowNow when orders are completed, delivered, or reservations are honored. This is especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which server, chef, or manager generates the most reviews?
Yes, absolutely. Since Reviewflowz integrates directly with ChowNow, we automatically know which team member handled each order or table, so when reviews come in, they're instantly attributed to the right server, chef, or manager without guests needing to mention names. This gives you accurate performance leaderboards for your restaurant staff, plus it actually helps your reviews stay live on Google since reviews mentioning specific staff names get flagged and removed more often.
How long does it take to set up Reviewflowz with ChowNow?
Setup takes just minutes, not days. Simply connect your ChowNow account, choose your trigger and preferred channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends, with pay-as-you-go pricing and no monthly minimums or contracts. For most ChowNow restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
