When a reservation closes, event ends, or dining experience completes in Tripleseat, Reviewflowz instantly sends a review request to your guest via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review. No manual follow-ups, no forgotten requests, no missed opportunities.
Your happiest guests, flagged in Tripleseat
When a guest leaves a 5-star review after their event or dining experience, that signal flows directly into Tripleseat attached to their booking record. Now your event coordinators and managers know exactly who your promoters are. Ask them for video testimonials, referrals, or case studies for future bookings.
Staff attribution without the name-drop
Most venues ask guests to mention their server, host, or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Tripleseat, it already knows which staff member handled each reservation or event. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A venue with 500 reviews sounds impressive until you realize they hosted 8,000 guests. That's a 6.25% conversion rate. Your competitor down the street has 150 reviews from 1,200 guests. They're winning at 12.5%. Because Reviewflowz connects to Tripleseat, it knows exactly how many events and reservations you completed. So instead of celebrating raw numbers, you see the metric that matters: 284 bookings this month, 39 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a reason to return. But what host or event manager has time to reply to every single review across Google, OpenTable, TripAdvisor, Yelp, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ hospitality platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always #1 for hospitality since it directly impacts local search rankings and map visibility, but TripAdvisor, Yelp, OpenTable, and Facebook are equally crucial for domain authority and industry-specific guest discovery. These platforms are where potential guests research restaurants, event venues, and catering services before making reservations through systems like Tripleseat. Reviewflowz monitors all of these critical sites plus 200+ others from one centralized dashboard, ensuring you never miss a review that could impact your bookings.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your booking volume. Since Reviewflowz integrates directly with Tripleseat, we automatically calculate your review conversion rate by dividing your reviews by your total bookings. A venue with 80 reviews from 2,000 bookings (4% conversion) is actually outperforming one with 200 reviews from 15,000 bookings (1.3% conversion).
How does the review request actually get sent?
When an event ends or reservation is completed in Tripleseat, Reviewflowz automatically triggers a review request to your guest via email, SMS, or WhatsApp (you choose which channel). You configure the trigger and delivery method once during setup, then every guest receives a review request automatically without any manual work from your team. It's completely set-and-forget once you've chosen your preferred trigger event and communication channel.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Tripleseat just like email and SMS when events, reservations, or dining experiences are completed. This makes WhatsApp particularly effective in markets where it's the primary communication channel.
Can I track which host, server, or manager generates the most reviews?
Yes. Since Reviewflowz integrates directly with Tripleseat, it automatically knows which host, server, or manager handled each reservation or event booking, so when reviews come in they're instantly attributed to the right team member without guests needing to mention names. This gives you powerful staff leaderboards and performance insights while also protecting your reviews from Google's filtering, since reviews mentioning specific staff names by guests often get flagged and removed.
How long does it take to set up Reviewflowz with Tripleseat?
Setup takes just minutes, not days. Simply connect your Tripleseat account, choose your trigger and preferred channel, and you're live with no developer or IT department needed. Your first review request goes out the same day you set up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with pay-as-you-go pricing and no monthly minimums or contracts. For most hospitality businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
