When a guest completes their reservation, finishes dining, or wraps up their event in Tock, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set up the trigger once and never think about it again. Every single guest gets asked to leave a review on Google, Yelp, TripAdvisor, or OpenTable without you lifting a finger.
Your happiest guests, flagged in Tock
When a guest leaves a 5-star review, that signal flows right back into Tock, attached to their reservation record. Now your host team knows who your biggest fans are the moment they walk in. Ask them for a video testimonial, a referral, or help with your next private event booking.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Tock, it already knows which host or server handled the reservation. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data.
How serious are you about your reviews?
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A restaurant with 50 reviews sounds impressive until you realize they served 2,000 covers. That's a 2.5% conversion rate. Your competitor down the street has 30 reviews from 150 covers, a 20% rate. They're winning. Because Reviewflowz connects to Tock, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy guests a reason to return. But what host, server, or manager has time to reply to every single review across Google, Yelp, OpenTable, TripAdvisor, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and map visibility for restaurants and hospitality venues. TripAdvisor, Yelp, OpenTable, and Facebook are equally critical as they provide industry-specific search visibility and boost your domain authority with travelers and diners actively researching dining options. Reviewflowz monitors all these essential platforms plus 200+ other review sites from one unified dashboard, so you never miss feedback from any channel that matters to your hospitality business.
How do I measure my review performance?
Most restaurants focus on total review count, but that's meaningless without knowing your guest volume. A restaurant with 50 reviews from 500 diners (10% conversion rate) is actually outperforming one with 200 reviews from 15,000 diners (1.3% rate). Since Reviewflowz integrates directly with your Tock reservation data, we automatically calculate your true review conversion rate so you can benchmark against competitors and track improvement over time.
How does the review request actually get sent?
When a reservation is marked as completed in Tock, Reviewflowz automatically triggers a review request to your guest via email, SMS, or WhatsApp (your choice). You configure this once by selecting your preferred channel and trigger event, then every completed reservation automatically sends a review request without any manual work. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Tock when reservations are completed or dining experiences finish, just like email and SMS. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which host, server, or manager generates the most reviews?
Yes. Since Reviewflowz integrates directly with your Tock system, it automatically knows which staff member handled each reservation and attributes incoming reviews to the correct host, server, or manager without guests needing to mention names. This gives you detailed staff performance leaderboards while also protecting your reviews from Google's automated removal of reviews that mention specific employee names.
How long does it take to set up Reviewflowz with Tock?
Setup takes just minutes, not days. Simply connect your Tock account, choose your trigger and messaging channel, and you're live with no developer or IT team required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same credit-based system.
