When a reservation completes, dining experience ends, or event finishes in TheFork, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for reviews on Google, TripAdvisor, Yelp, and other key platforms. No manual follow-ups, no forgotten requests, no missed opportunities.
Your happiest guests, flagged in TheFork
When a guest leaves a 5-star review on Google or OpenTable, that signal flows right back into TheFork attached to their reservation record. Now your host team knows exactly who your biggest fans are when they walk through the door. Ask them for a video testimonial, referral to friends, or feature their favorite dish on social media.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to TheFork, it already knows which host, server, or manager handled each reservation. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 50 reviews sounds impressive until you realize they served 2,000 covers last month. That's a 2.5% conversion rate. Your competitor down the street has 30 reviews from 200 covers, a 15% rate. They're winning. Because Reviewflowz connects to TheFork, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy guests a reason to return. But what host or manager has time to reply to every single review across Google, TripAdvisor, OpenTable, Yelp, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always #1 since it directly impacts local search rankings and appears in Maps, but hospitality businesses also need to monitor TripAdvisor, Yelp, OpenTable, and Facebook as these platforms drive significant booking decisions and build domain authority within the dining and events industry. Reviewflowz monitors all of these critical platforms plus 200+ other review sites from one centralized dashboard, ensuring you never miss feedback that could impact your restaurant's reputation or reservation flow.
How do I measure my review performance?
Most restaurants focus on total review count, but that's meaningless without knowing your guest volume. A restaurant with 50 reviews might actually be outperforming one with 200 reviews if they served fewer guests. Since Reviewflowz connects directly to TheFork, we calculate your true review conversion rate by dividing your reviews by your actual reservations, giving you the metric that actually matters for comparison and improvement.
How does the review request actually get sent?
When a reservation is completed or a dining experience finishes in TheFork, Reviewflowz automatically triggers and sends a review request to your guest via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every guest automatically receives a review request from that point forward. It's completely hands-off once set up, requiring zero manual work from your team.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it especially powerful in markets where WhatsApp is the primary communication channel. Just like email and SMS, WhatsApp requests are triggered automatically from TheFork when events like reservations or dining experiences are completed.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your TheFork reservations to track which staff member handled each booking, so when reviews come in, they're instantly attributed to the right host, server, or manager without guests needing to mention names. This gives you detailed staff performance leaderboards while also protecting your reviews from Google's automatic removal of feedback that mentions specific employee names.
How long does it take to set up Reviewflowz with TheFork?
Setup takes just minutes, not days. Simply connect your TheFork account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you set up.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most restaurants, this works out to just pennies per review collected, making it a negligible cost compared to the value each review brings to your business.
