When an invoice is marked paid in The Edge, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every payment triggers a review request — no extra steps, no manual follow-up. You're already working in The Edge, so every customer gets asked using the data that's already there.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their record in The Edge. Now you can instantly identify your biggest fans and take advocacy further with testimonial requests, referrals, and case studies. Your best marketing comes from your happiest customers — but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to The Edge, it already knows who handled each transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive — until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers — a 4% rate. They're winning. Because Reviewflowz connects to The Edge, it knows exactly how many invoices you completed. So instead of celebrating raw numbers, you see: 342 invoices this month, 47 reviews, 13.7% conversion rate — the only metric that reveals whether you're actually outperforming competitors.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI — across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically. Either way, no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts local search rankings and customer discovery. While Yelp, Facebook, and Trustpilot are valuable for most businesses, your specific industry may have specialized review platforms that matter to your customers. The good news is that Reviewflowz monitors all 200+ review sites from one dashboard, so you don't have to choose—you can manage your reputation across every platform that matters to your business.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate (reviews ÷ total customers) because 80 reviews from 2,000 customers (4% conversion) beats 200 reviews from 15,000 customers (1.3% conversion). Since Reviewflowz integrates directly with The Edge, we automatically calculate this conversion rate using your actual customer count from your accounting data. This gives you the real metric that matters: how effectively you're turning customers into reviewers.
How does the review request actually get sent?
When a payment is received and marked as paid in The Edge, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting "payment received" as your trigger and picking your preferred communication method, then every future paid invoice automatically generates a review request without any manual work from you. It's completely set-and-forget—no clicking, no remembering, no manual follow-up required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with close to 98% open rates compared to much lower email rates. Just like email and SMS, WhatsApp requests are triggered automatically from The Edge when an invoice is paid or payment is received. This makes WhatsApp especially powerful in markets where it's the primary communication channel.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks this by connecting to The Edge to see which team member handled each invoice, then attributing incoming reviews to the right person without requiring customers to mention names. This gives you detailed per-staff performance tracking and leaderboards. As an added benefit, your reviews are less likely to be flagged by Google since they won't contain specific staff names that often trigger removals.
How long does it take to set up Reviewflowz with The Edge?
Setup takes just minutes, not days—simply connect The Edge to Reviewflowz, pick your trigger (like invoice paid or payment received), choose your channel (email, SMS, or WhatsApp), and you're live. No developer or IT department needed, and your first review request goes out the same day. It's that simple.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most businesses using The Edge, this works out to just pennies per review collected, making it a negligible cost compared to the value each review brings to your accounting practice.
