Every Tekmetric repair order triggers review requests
When a repair order closes in Tekmetric, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked automatically. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in Tekmetric
When a customer leaves a 5-star Google review, that signal flows right back into Tekmetric, attached to their repair order. Now your service advisors know who your biggest fans are. Ask them for a video testimonial, a referral to friends, or to share their experience with other car owners.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Tekmetric, it already knows which technician handled the repair order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance breakdowns.
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Reviews per repair order. The metric that matters.
A shop with 200 reviews sounds impressive until you realize they completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 ROs, achieving a 20% rate. They're winning. Because Reviewflowz connects to Tekmetric, it knows exactly how many repair orders you completed. So instead of celebrating raw numbers, you see: 342 repair orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Yelp, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like they came from your service drive. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always #1 for automotive businesses since it directly impacts local search rankings and customer discovery, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers already shopping for automotive services. These platforms are where potential customers specifically research repair shops, dealerships, and service providers before making decisions. Reviewflowz monitors all of these essential sites plus 200+ others from one unified dashboard, so you never miss a review that could impact your reputation.
How do I measure my review performance?
Most shops track total review count, but that's meaningless without knowing your customer volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by your repair orders from Tekmetric, so you can see if your 200 reviews from 15,000 customers (1.3%) is actually underperforming a competitor's 80 reviews from 2,000 customers (4%). This gives you the real metric that matters for measuring review performance.
How does the review request actually get sent?
When you close a repair order in Tekmetric, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every customer gets automatically contacted without any manual work from your team. It's completely set-and-forget once you have it running.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates compared to much lower email rates. WhatsApp requests are automatically triggered from Tekmetric when you close repair orders, deliver vehicles, or complete services, just like our email and SMS options. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Since Reviewflowz integrates directly with Tekmetric, it automatically knows which service advisor or technician handled each repair order, so when reviews come in they're attributed to the right staff member without customers needing to mention names. This gives you detailed staff performance tracking and leaderboards, plus it helps avoid Google's tendency to flag and remove reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Tekmetric?
Setup takes just minutes, not days. Simply connect your Tekmetric account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS cost $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive shops using Tekmetric, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
