When a repair order closes, vehicle gets delivered, or service completes in Tekion, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked for a review without you lifting a finger. No manual work, no missed opportunities, no delays.
Your happiest customers, flagged in Tekion
When a customer leaves a 5-star Google review after their service, that signal flows right back into Tekion attached to their repair order. Now your service advisors know exactly who your biggest fans are. Ask them for a video testimonial, referrals, or case studies during their next visit.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it connects to Tekion, it already knows which service advisor handled each repair order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance data for coaching and bonuses.
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Reviews per repair order. The metric that matters.
A dealership with 500 reviews sounds impressive until you realize they completed 8,000 repair orders. That's a 6.25% conversion rate. Your competitor down the street has 200 reviews from 1,500 ROs. a 13.3% rate. They're winning. Because Reviewflowz connects to Tekion, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, Cars.com, CarGurus, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for automotive businesses?
For automotive dealerships, service drives, and body shops, Google Reviews is always the #1 priority since it directly impacts local search rankings and customer decisions. However, industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are equally crucial for domain authority and capturing customers actively shopping for vehicles or service. Reviewflowz monitors all these essential platforms plus 200+ others from one unified dashboard, so you never miss a review that could impact your reputation.
How do I measure my review performance?
Don't just count reviews. Track your review conversion rate instead by dividing reviews by your repair orders or vehicle sales. Reviewflowz automatically calculates this for you by pulling customer data directly from Tekion, so you can see if your 200 reviews from 15,000 customers (1.3%) is actually underperforming compared to a competitor's 80 reviews from 2,000 customers (4%).
How does the review request actually get sent?
When a repair order closes, vehicle gets delivered, service completes, or car sells in Tekion, Reviewflowz automatically detects that trigger event and sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you've selected). You configure this once by choosing your trigger and preferred channel, then every qualifying customer automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it incredibly effective for reaching customers. Just like email and SMS, WhatsApp requests are triggered automatically from Tekion when repair orders close, vehicles are delivered, or services are completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Reviewflowz automatically pulls staff assignments from your Tekion DMS, so when customers leave reviews about their repair orders or vehicle purchases, the system instantly attributes them to the correct service advisor, technician, or salesperson without customers needing to mention names. This gives you detailed performance leaderboards for your service drive and sales teams, plus it helps avoid Google's automatic removal of reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Tekion?
Setup takes just minutes, not days. Simply connect your Tekion system, choose your trigger and messaging channel, and you're live with no developer or IT department needed. Your first review request goes out the same day you set up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends, all on a pay-as-you-go basis with no monthly minimums or contracts. For most Tekion users, this translates to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
