Every repair order closed triggers a review request
When a repair order closes, vehicle gets delivered, or service completes in Steer, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in Steer
When a customer leaves a 5-star Google review after their oil change or repair, that signal flows right back into Steer — attached to their vehicle record. Now your service advisors know exactly who your biggest fans are while they're scheduling the next appointment. Ask them for a video testimonial, referral, or case study right from the service drive.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to Steer, it already knows which advisor handled the RO. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A shop with 50 reviews sounds impressive — until you realize they completed 800 repair orders. That's a 6.25% conversion rate. Your competitor down the street has 30 reviews from 150 ROs — a 20% rate. They're dominating. Because Reviewflowz connects to Steer, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 240 ROs this month, 33 reviews, 13.75% conversion rate — the metric that actually matters.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Yelp, and dozens of other automotive sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always #1 for automotive businesses since customers search there first, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers actively shopping for vehicles or service. These automotive-focused review sites directly impact your visibility when potential customers research dealerships, body shops, or service departments within your market. Reviewflowz monitors all of these key platforms plus 200+ others from one centralized dashboard, so you never miss a review that could impact your reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales. Since Reviewflowz integrates directly with Steer, we automatically calculate this crucial metric for you using your actual customer volume data. A shop with 50 reviews from 500 customers (10% conversion rate) is vastly outperforming one with 200 reviews from 5,000 customers (4% conversion rate).
How does the review request actually get sent?
When a repair order is closed or a vehicle is delivered in Steer, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every customer automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, and requests are triggered automatically from Steer when repair orders close, vehicles are delivered, services complete, or cars are sold. It works seamlessly just like our email and SMS integrations.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by pulling staff assignments directly from your Steer repair orders and sales records, so you know exactly which service advisor, technician, or salesperson earned each review without customers needing to mention names. This gives you detailed performance leaderboards and coaching insights for your service drive and sales teams. Plus, since customers don't need to mention staff names in their reviews, you'll have fewer reviews flagged and removed by Google.
How long does it take to set up Reviewflowz with Steer?
Setup takes just minutes, not days - simply connect your Steer system, choose your trigger (like repair order closed or vehicle delivered), select your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required, and your first review request goes out the same day. It's that simple.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sent and SMS messages cost $5 per 100 sent, with pay-as-you-go pricing and no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your dealership.
