From Stayntouch checkout to review request. Instantly.
When a guest checks out or completes their stay in Stayntouch, Reviewflowz immediately sends a review request via email, SMS, or WhatsApp. Set it up once and every guest gets asked automatically. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest guests, flagged in Stayntouch
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows right back into Stayntouch attached to their guest profile. Now your front desk team knows exactly who your promoters are during check-in or future stays. Ask them for video testimonials, referrals to corporate travel planners, or participation in case studies that drive more bookings.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or concierge by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Stayntouch, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they served 3,000 guests. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 500 guests. They're winning at 16%. Because Reviewflowz connects to Stayntouch, it knows exactly how many guest stays you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with potential guests, and helps recover unhappy visitors before they book elsewhere. But no front desk agent or general manager has time to craft thoughtful replies across TripAdvisor, Booking.com, Google, Expedia, and 200+ other platforms. Reviewflowz generates on-brand replies using AI that sound authentically hotel-crafted. Review and approve them first, or let them publish automatically so no guest review ever goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for hotels businesses?
For hotels, Google Reviews is always the #1 priority since it directly impacts local search rankings and booking decisions, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical for domain authority and capturing travelers during their research phase. These OTA review platforms heavily influence your RevPAR and occupancy rates since guests often compare properties across multiple sites before booking. Reviewflowz monitors all of these essential platforms plus 200+ other review sites from one unified dashboard, so you can manage your reputation across every channel that matters to your hotel's success.
How do I measure my review performance?
Most hotels make the mistake of counting raw reviews, but what really matters is your review conversion rate. Since Reviewflowz integrates directly with Stayntouch, we automatically calculate your true conversion rate by dividing your reviews by actual guest stays. A hotel with 200 reviews from 15,000 guests (1.3% conversion) is actually underperforming compared to a competitor with just 80 reviews from 2,000 guests (4% conversion).
How does the review request actually get sent?
When a guest checkout is completed in Stayntouch, Reviewflowz automatically detects this trigger event and sends a review request through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the checkout trigger and your preferred communication method, then every future guest automatically receives a review request without any manual intervention. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers impressive open rates of nearly 98%, making it especially powerful in markets where it's the primary communication channel. Just like email and SMS, WhatsApp requests are triggered automatically from Stayntouch when guests complete their stay.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes. Reviewflowz automatically connects to your Stayntouch PMS to track which front desk agent, concierge, or general manager handled each guest reservation, so when reviews come in they're automatically attributed to the right hotel staff member without guests needing to mention names. This gives you staff leaderboards and performance insights while keeping your reviews safer from Google's removal policies, since reviews mentioning specific staff names get flagged more often.
How long does it take to set up Reviewflowz with Stayntouch?
Setup takes just minutes, not days. Simply connect your Stayntouch system to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you set up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most hotels using Stayntouch, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
