When an order is delivered, purchase confirmed, or return period expires in ShippingEasy, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every buyer gets asked using the data already in your ShippingEasy system. No spreadsheets, no manual follow-ups, no extra steps.
Know exactly who your promoters are
When a customer leaves a review, that signal flows directly into their ShippingEasy record, tagged as positive or negative. Now you can instantly identify your biggest advocates and ask them for video testimonials, referrals, or case studies. Your happiest customers become your most powerful marketing tool, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to ShippingEasy, it already knows who handled the order. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate, and they're winning. Because Reviewflowz connects to ShippingEasy, it knows exactly how many orders you completed, so instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize to beat your competition.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google is always your #1 priority since it directly impacts local search rankings and customer discovery. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most businesses, plus any industry-specific platforms relevant to your niche. The good news is that Reviewflowz monitors all 200+ review sites from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on raw review count, but that's meaningless without knowing your order volume. A business with 200 reviews from 15,000 orders (1.3% conversion) is actually underperforming compared to a competitor with just 80 reviews from 2,000 orders (4% conversion). Because Reviewflowz connects directly to ShippingEasy, we automatically calculate your true review conversion rate by dividing your reviews by your actual order volume.
How does the review request actually get sent?
When specific events happen in ShippingEasy (like order delivered, purchase confirmed, or return period expired), Reviewflowz automatically triggers a review request to your customer via email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred channel, then every customer gets contacted automatically from that point forward. It's completely hands-off once you set it up.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it highly effective for getting customer responses. Just like email and SMS, WhatsApp requests are triggered automatically from ShippingEasy when orders are delivered, purchases confirmed, or return periods expire.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates the most reviews by connecting directly to your ShippingEasy data to see who handled each order. When reviews come in, they're automatically attributed to the right team member without customers needing to mention names. This also helps avoid Google flagging reviews, since reviews mentioning specific staff names are more likely to be removed.
How long does it take to set up Reviewflowz with ShippingEasy?
Setup takes just minutes, not days. Simply connect your ShippingEasy account, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request will go out the same day.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most ShippingEasy users, this works out to just pennies per review collected, making it extremely cost-effective compared to the long-term value each review brings to your business.
