When a reservation completes, event ends, or dining experience finishes in Rezdy, Reviewflowz automatically sends a review request to your guest via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for reviews on Google, TripAdvisor, Yelp, OpenTable, or Facebook. No manual follow-up, no missed opportunities, no delays.
Your happiest guests, flagged in Rezdy
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows directly into Rezdy and attaches to their reservation record. Now your front desk and managers instantly see who your promoters are during check-in or follow-up. Ask these happy guests for video testimonials, referrals, or social media posts. Your best marketing comes from identifying your biggest fans right inside the system you use daily.
Staff attribution without the name-drop
Most hospitality businesses ask guests to mention their server, host, or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Rezdy, it already knows which staff member handled the reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns.
How serious are you about your reviews?
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A restaurant with 500 reviews sounds impressive until you realize they've served 50,000 guests. That's a 1% conversion rate. Your competitor down the street has 200 reviews from 5,000 guests. They're crushing you at 4%. Because Reviewflowz connects to Rezdy, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 847 bookings this month, 94 reviews, 11.1% conversion rate. That's the number that determines who wins your market.
AI replies to every guest review automatically.
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy diners a reason to return. But what host or manager has time to reply to every single review across TripAdvisor, OpenTable, Google, Yelp, and Facebook? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and visibility, but TripAdvisor, Yelp, OpenTable, and Facebook are crucial for domain authority and industry-specific searches where guests actively research dining and hospitality experiences. These platforms drive significant booking decisions in the reservation, dining, and events space. Reviewflowz monitors all these major sites plus 200+ others from one unified dashboard, so you can manage your reputation across every platform that matters to your hospitality business.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by bookings), because a business with 80 reviews from 2,000 guests (4%) outperforms one with 200 reviews from 15,000 guests (1.3%). Since Reviewflowz connects directly to your Rezdy booking data, it automatically calculates this conversion rate so you can see your true review performance compared to competitors.
How does the review request actually get sent?
When a reservation is completed or an event ends in Rezdy, Reviewflowz automatically detects this trigger and immediately sends a review request to your guest via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every guest receives a review request automatically without any manual work from your team. It's completely set-and-forget automation that runs in the background of your Rezdy operations.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Rezdy when a checkout, reservation, dining experience, or event is completed, just like our email and SMS options.
Can I track which host, server, or manager generates the most reviews?
Yes, absolutely. Since Reviewflowz integrates directly with Rezdy, it automatically knows which staff member handled each reservation and attributes incoming reviews to the correct host, server, or manager without guests needing to mention names. This gives you detailed performance tracking for your hospitality team while keeping reviews safer from Google's removal policies, since reviews mentioning specific staff names are more likely to get flagged.
How long does it take to set up Reviewflowz with Rezdy?
Setting up Reviewflowz with Rezdy takes just minutes, not days. You simply connect your Rezdy account, choose your trigger and messaging channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 messages, all on a pay-as-you-go basis with no monthly minimums or contracts. For most hospitality businesses using Rezdy, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same flexible credit system.
