When a reservation completes, dining experience ends, or event finishes in ResDiary, Reviewflowz automatically sends a review request to your guest via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review. No manual follow-ups, no missed opportunities, no forgetting to ask.
Your happiest guests, flagged in ResDiary
When a guest leaves a 5-star review on Google or Yelp, that signal flows directly back into ResDiary attached to their reservation record. Now your host team knows exactly who your biggest fans are when they walk through the door. Ask them for a video testimonial, bring a friend next time, or share their experience on social media.
Staff attribution without the name-drop
Most restaurants ask guests to mention their server or host by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to ResDiary, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they served 8,000 guests last month. That's a 2.5% conversion rate. Your competitor down the street has 150 reviews from 3,000 guests. A 5% rate. They're winning. Because Reviewflowz connects to ResDiary, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy guests a reason to return. But what host, server, or manager has time to reply to every single review across Google, TripAdvisor, OpenTable, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ review sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
For hospitality businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings, but TripAdvisor, Yelp, OpenTable, and Facebook are equally crucial for domain authority and industry-specific discovery where diners actively research restaurants and venues. These platforms drive booking decisions and help establish credibility in the competitive hospitality market. Reviewflowz monitors all of these essential sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your reputation.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by total guests), and because Reviewflowz connects directly to ResDiary, we automatically calculate this for you using your actual booking data. A restaurant with 80 reviews from 2,000 guests (4% conversion rate) is significantly outperforming one with 200 reviews from 15,000 guests (1.3% conversion rate).
How does the review request actually get sent?
When a reservation is completed or dining experience ends in ResDiary, Reviewflowz automatically detects this trigger event and sends a review request to your guest via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future guest automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've completed the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from ResDiary events like completed reservations or finished dining experiences, just like email and SMS. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your ResDiary data to attribute each guest review to the specific host, server, or manager who handled that reservation, giving you detailed staff performance tracking without guests needing to mention names. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with ResDiary?
Setup takes just minutes, not days. Simply connect your ResDiary account, choose your trigger and messaging channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS requests cost $5 per 100 sends, all on a pay-as-you-go basis with no monthly minimums or contracts. For most restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
