When a visit completes, treatment finishes, or discharge happens in Prompt, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked automatically. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in Prompt
When a patient leaves a 5-star review, that signal flows directly into Prompt and attaches to their patient record. Now your staff knows exactly who your biggest advocates are during every appointment and interaction. Ask them for referrals, video testimonials, or to share their experience with other patients.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor, physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Prompt, it already knows which provider handled each patient visit. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
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Reviews per patient encounter. The metric that matters.
A practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 800 patients. a 7.5% rate. They're winning. Because Reviewflowz connects to Prompt, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Vitals, and dozens of other platforms? Reviewflowz generates on-brand replies using AI. Approve them manually or let them publish automatically so no patient review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry authority and specialized medical searches where patients research providers. Yelp also remains important for general reputation management. Reviewflowz monitors all these key platforms plus 200+ others from a single dashboard, so you can manage your healthcare practice's reputation across every site that matters without switching between multiple tools.
How do I measure my review performance?
Don't just count raw reviews. Review conversion rate matters more, which is your total reviews divided by patient encounters. Because Reviewflowz integrates with Prompt, we automatically calculate this rate for you by pulling your actual patient volume data, so you can see if your 50 reviews from 5,000 patients (1%) is actually underperforming compared to a competitor's 30 reviews from 1,000 patients (3%).
How does the review request actually get sent?
When you mark a visit as completed, finish treatment, discharge a patient, or complete a follow-up in Prompt, Reviewflowz automatically triggers a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically. No manual sending or follow-up required on your end.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Prompt when visits are completed, treatments finished, or follow-ups are done, just like our email and SMS options.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your Prompt system to track which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the correct doctor, nurse, or staff member without patients needing to mention names. This gives you detailed performance tracking and leaderboards for each provider, plus it helps avoid Google flagging reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Prompt?
Setup takes minutes, not days. Simply connect your Prompt system, select your trigger event and messaging channel, and you're live with no developer or IT support required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected, making it an extremely cost-effective way to build your online reputation.
