Every Pro MaX repair order becomes a review request
When you close a repair order, deliver a vehicle, or complete a sale in Pro MaX Online, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and forget it — every single customer gets asked for reviews on Google, Cars.com, DealerRater, and other key sites. No manual work, no missed opportunities.
Your happiest customers, flagged in Pro MaX Online
When a customer leaves a 5-star Google review, that signal flows right back into Pro MaX Online — attached to their repair order record. Now your service advisors know who your biggest fans are during every interaction. Ask them for a video testimonial, a referral to family members, or to share their experience on social media.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it connects to Pro MaX Online, it already knows which advisor handled each repair order. When reviews come in, they're automatically attributed without needing names, so your reviews read naturally, fewer get removed by Google, and you still get per-advisor performance breakdowns.
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Reviews per repair order — the metric that matters
A shop with 200 reviews sounds impressive — until you realize they've completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 repair orders — a 20% rate. They're winning. Because Reviewflowz connects to Pro MaX Online, it knows exactly how many ROs and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 repair orders this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, and dozens of other sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always your #1 priority since it directly impacts local search rankings and customer decisions, but automotive-specific sites like Cars.com, DealerRater, CarGurus, and Facebook are crucial for building domain authority and capturing customers who research on industry platforms. These specialized sites matter because potential customers often compare dealerships, body shops, and service centers specifically on automotive review platforms before making service decisions. Reviewflowz monitors Google, Cars.com, DealerRater, CarGurus, Facebook, and 200+ other review sites from one centralized dashboard, so you never miss a review that could impact your reputation.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales, because 200 reviews from 15,000 customers (1.3%) means you're losing to a competitor with just 80 reviews from 2,000 customers (4%). Reviewflowz automatically calculates this crucial metric by pulling your customer volume data directly from Pro MaX Online, giving you the complete picture of your review performance that raw review counts can't provide.
How does the review request actually get sent?
When you mark a repair order as closed, vehicle as delivered, service as completed, or car as sold in Pro MaX Online, Reviewflowz automatically detects that trigger event and immediately sends a review request to your customer via your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred channel, then every customer gets contacted automatically without any manual work from you. It's completely set-and-forget — no daily tasks or remembering to send requests.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates—significantly higher than email. Just like our email and SMS options, WhatsApp requests are triggered automatically from Pro MaX Online when you close a repair order, deliver a vehicle, complete service, or sell a car.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes! Since Reviewflowz integrates directly with Pro MaX Online, it automatically knows which service advisor, technician, or salesperson handled each repair order or vehicle sale, so when reviews come in they're automatically attributed to the right team member without customers needing to mention names. This gives you detailed per-staff performance tracking and leaderboards, plus it helps avoid Google's tendency to flag and remove reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Pro MaX Online?
Setup takes minutes, not days - simply connect Pro MaX Online to Reviewflowz, select your trigger and communication channel, and you're live. No developer or IT department needed, and your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most automotive businesses, this works out to just pennies per review collected, making it a negligible cost compared to the value each review brings to your dealership.
