When a repair order closes, vehicle gets delivered, or service completes in PBS, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked — no manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in PBS
When a customer leaves a 5-star Google review, that signal flows right back into PBS — attached to their repair order and customer record. Now your service advisor knows who your biggest fans are when they walk into the service drive. Ask them for a video testimonial, a referral, or to share their experience on social media.
Staff attribution without the name-drop
Most shops ask customers to mention their service advisor by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to PBS, it already knows which advisor handled each repair order. When the review comes in, it's automatically attributed without any name mention needed. Your reviews read naturally, fewer get removed by Google, and you still get complete per-advisor performance data.
How serious are you about your reviews?
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A shop with 50 reviews sounds impressive — until you realize they completed 800 repair orders. That's a 6.25% conversion rate. Your competitor down the street has 30 reviews from 150 ROs — a 20% rate. They're winning. Because Reviewflowz connects to PBS, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 284 ROs this month, 39 reviews, 13.7% conversion rate — the metric no other platform can give you.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor or technician has time to reply to every single review across Google, DealerRater, CarGurus, and dozens of other automotive sites? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive businesses, Google Reviews is always your #1 priority since it directly impacts local search rankings and customer discovery, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are equally critical for domain authority and reaching customers actively shopping for automotive services. These specialized sites carry significant weight with potential customers researching dealerships, body shops, car washes, and service departments. Reviewflowz monitors all these essential platforms plus 200+ others from one centralized dashboard, ensuring you never miss a review that could impact your reputation or RO volume.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by total repair orders or vehicle sales, because raw numbers are meaningless without context. Since Reviewflowz integrates directly with PBS, we automatically calculate this crucial metric for you using your actual transaction volume as the denominator. A shop with 50 reviews from 500 customers (10% conversion) significantly outperforms one with 200 reviews from 10,000 customers (2% conversion).
How does the review request actually get sent?
When you close a repair order, deliver a vehicle, complete service, or sell a car in PBS, Reviewflowz automatically detects that trigger and immediately sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you've selected). You configure this once by choosing your trigger event and preferred channel, then every customer gets contacted automatically without any manual work on your part. It's completely set-and-forget — no daily tasks or remembering to ask for reviews.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS, with WhatsApp delivering nearly 98% open rates compared to much lower email rates. Just like our email and SMS options, WhatsApp requests are triggered automatically from PBS when repair orders are closed, vehicles are delivered, or services are completed.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes, Reviewflowz automatically tracks review attribution by connecting directly to your PBS system to identify which service advisor, technician, or salesperson handled each repair order or vehicle sale. When reviews come in, they're automatically assigned to the correct team member without customers needing to mention names, giving you detailed performance leaderboards and coaching insights for your service drive and sales staff. This automatic attribution also helps protect your reviews from Google's removal policies, since reviews that specifically mention staff names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with PBS?
Setup takes just minutes, not days – simply connect your PBS system to Reviewflowz, select your trigger (like repair order closed or vehicle delivered), choose your preferred channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required, and your first review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most PBS users, this works out to just pennies per review collected, making it a negligible cost compared to the value each review brings to your automotive business.
