When a guest checks out or completes their reservation in OwnerRez, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked for a review on Google, TripAdvisor, Yelp, or Facebook. No manual follow-ups, no missed opportunities, no delays.
Your happiest guests, flagged in OwnerRez
When a guest leaves a 5-star review on Airbnb or Google, that signal flows right back into OwnerRez attached to their reservation record. Now your property manager knows exactly who your biggest fans are. Ask them for a video testimonial, a referral to friends planning trips, or help with case studies that book more stays.
Staff attribution without the name-drop
Most hospitality businesses ask guests to mention their host or server by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OwnerRez, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A property with 200 reviews sounds impressive until you realize they hosted 2,000 guests last year. That's a 10% conversion rate. Your competitor down the street has 80 reviews from 400 guests. A 20% rate. They're winning. Because Reviewflowz connects to OwnerRez, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 127 bookings this month, 23 reviews, 18.1% conversion rate. That's the number you optimize against.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy ones a reason to rebook. But what property manager has time to reply to every single review across Google, TripAdvisor, Airbnb, VRBO, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your hospitality team wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hospitality businesses?
Google Reviews is always #1 for hospitality businesses since it directly impacts local search rankings and guest discovery, but TripAdvisor, Yelp, OpenTable, and Facebook are equally crucial for building domain authority and capturing industry-specific searches where guests research dining and accommodation options. These platforms collectively influence your online reputation across the entire guest journey, from initial research to post-stay feedback. Reviewflowz monitors all of these essential sites plus 200+ others from a single dashboard, ensuring you never miss important guest feedback that could impact your OwnerRez bookings.
How do I measure my review performance?
Most businesses focus on raw review counts, but that's meaningless without knowing your total guest volume. Since Reviewflowz integrates directly with OwnerRez, we automatically calculate your true review conversion rate by dividing your reviews by your actual bookings. A property with 50 reviews from 500 guests (10% conversion) is dramatically outperforming one with 200 reviews from 5,000 guests (4% conversion).
How does the review request actually get sent?
When a guest checks out or completes their reservation in OwnerRez, Reviewflowz automatically detects this trigger event and immediately sends a review request through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every future guest receives a review request automatically without any manual work from you. It's completely set-and-forget once you've chosen your settings.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from OwnerRez after checkout, reservation completion, or other events, just like our email and SMS options. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which host, server, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your OwnerRez data to attribute each guest review to the specific host, server, or manager who handled that reservation or service without requiring guests to mention staff names. This gives you detailed performance tracking and leaderboards for your hospitality team while keeping reviews compliant with Google's guidelines, since reviews mentioning specific staff names are more likely to get flagged and removed.
How long does it take to set up Reviewflowz with OwnerRez?
Setup takes just minutes, not days. Simply connect your OwnerRez account, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most OwnerRez users, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same pay-as-you-go model.
