Every reservation and order becomes a review request
When a reservation is honored, meal completed, or takeout delivered in OpenTable, Reviewflowz automatically sends a review request to your diner via email, SMS, or WhatsApp. Set it up once and every single guest gets asked. No manual follow-ups, no forgotten requests, no missed opportunities.
Your happiest diners, flagged in OpenTable
When a guest leaves a 5-star Google review, that signal flows right back into OpenTable attached to their reservation record. Now your host knows who your biggest fans are when they walk in. Ask them for a video testimonial, a referral, or help promoting your new seasonal menu.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server, chef, or bartender by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to OpenTable, it already knows which staff member handled the reservation or table. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 500 reviews sounds impressive until you realize they served 20,000 diners. That's a 2.5% conversion rate. Your competitor down the street has 150 reviews from 1,200 covers. a 12.5% rate. They're winning. Because Reviewflowz connects to OpenTable, it knows exactly how many reservations you completed. So instead of celebrating raw numbers, you see: 342 reservations this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy guests a reason to return. But what server, chef, bartender, or manager has time to reply to every single review across OpenTable, Google, Yelp, TripAdvisor, DoorDash, and Uber Eats? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for restaurants & bars & cafés businesses?
Google Reviews is always the #1 priority for restaurants since it directly impacts local search rankings and customer discovery, but Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and Facebook are equally crucial for domain authority and industry-specific search visibility. These platforms serve different customer journeys from reservation booking (OpenTable) to delivery orders (DoorDash, Uber Eats) to travel planning (TripAdvisor), making comprehensive monitoring essential. Reviewflowz tracks all these major platforms plus 200+ other review sites from one centralized dashboard, ensuring you never miss feedback that could impact your restaurant's reputation.
How do I measure my review performance?
Most restaurants only count total reviews, but that's meaningless without knowing your reservation volume. A restaurant with 200 reviews from 15,000 diners (1.3% conversion rate) is actually underperforming compared to one with 80 reviews from 2,000 diners (4% conversion rate). Reviewflowz automatically calculates your true review conversion rate by connecting to your OpenTable reservation data, giving you the complete picture of your review performance.
How does the review request actually get sent?
When a reservation is completed or marked as fulfilled in your OpenTable system, Reviewflowz automatically triggers a review request to that guest via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the trigger event and communication method, then every future completed reservation automatically generates a review request without any manual intervention. It's completely set-and-forget automation that runs in the background of your normal OpenTable operations.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Like our other messaging options, WhatsApp requests are automatically triggered from OpenTable when meals are completed, reservations are honored, or orders are fulfilled.
Can I track which server, chef, bartender, or manager generates the most reviews?
Yes. Since Reviewflowz integrates directly with OpenTable, it automatically knows which server, chef, bartender, or manager handled each reservation or table, so when reviews come in they're instantly attributed to the right staff member without guests needing to mention names. This gives you detailed performance leaderboards for your restaurant, bar, or café team while also protecting your reviews from Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with OpenTable?
Setting up Reviewflowz with OpenTable takes just minutes, not days. Simply connect your OpenTable account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you set up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
