When a move finishes, ride ends, delivery completes, or tow wraps up in Oncue, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest customers, flagged in Oncue
When a customer leaves a 5-star review about your driver or delivery, that signal flows directly into Oncue attached to their trip record. Now your dispatch team knows exactly who your promoters are when scheduling future jobs. Ask these happy customers for video testimonials, referrals, or case studies to grow your transportation business.
Driver attribution without the name-drop
Most transportation companies ask customers to mention their driver or mover by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Oncue, it already knows which driver handled each trip or move. When the review comes in, it's automatically attributed. Your reviews read naturally, fewer get removed, and you still get per-driver performance data for leaderboards and coaching.
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Reviews per completed trip. The metric that matters.
A driver with 200 completed trips and 10 reviews isn't outperforming one with 30 trips and 8 reviews. Raw review counts are meaningless without knowing how many customers you actually served. Because Reviewflowz connects to Oncue, it knows exactly how many trips or moves you completed, giving you the real metric: 342 completed jobs this month, 47 reviews, 13.7% conversion rate. That's the number that beats your competition.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to book again. But what driver or dispatcher has time to reply to every single review between routes? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, BBB, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for transportation businesses?
Google Reviews is always #1 for transportation companies since customers search there first when looking for moving, towing, shuttle, or delivery services. Yelp, Facebook, and BBB are also crucial because they boost your domain authority and appear in industry-specific searches where potential customers compare transportation providers. Reviewflowz monitors all of these essential sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your business.
How do I measure my review performance?
Most businesses track raw review counts, but that's meaningless without knowing your total customer volume. A company with 200 reviews from 15,000 trips (1.3% conversion) is actually underperforming compared to a competitor with just 80 reviews from 2,000 trips (4% conversion). Because Reviewflowz connects directly to your Oncue data, it automatically calculates your true review conversion rate by dividing your reviews by your completed trips and moves.
How does the review request actually get sent?
When your move, ride, delivery, or tow is marked as completed in Oncue, Reviewflowz automatically detects this trigger and instantly sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you've chosen). You configure this once by selecting your trigger event and preferred communication channel, then every completed job in Oncue automatically generates a review request without any manual work. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Oncue when a move, ride, delivery, or tow is completed, just like email and SMS. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which driver or mover generates the most reviews?
Yes, Reviewflowz automatically tracks review performance by driver or mover by connecting directly to your Oncue dispatch system to identify who handled each completed trip or move. When customers leave reviews, they're automatically attributed to the correct driver without customers needing to mention names, giving you detailed performance leaderboards and coaching insights for your transportation team. This also helps protect your reviews from Google's automated removal, since reviews mentioning specific driver names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with Oncue?
Setting up Reviewflowz with Oncue takes just minutes, not days. Simply connect your Oncue account, select your trigger event, choose your preferred communication channel, and you're live with no developer or IT support required. Your first automated review request will go out the same day you complete setup.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most transportation companies, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
