When a guest checks out or completes their stay in Mews, Reviewflowz automatically sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked. No manual work, no missed opportunities, no delays.
Your happiest guests, flagged in Mews
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows directly into Mews attached to their guest profile. Now your front desk team knows exactly who your promoters are during check-in or future stays. Ask them for video testimonials, referrals, or social media posts while they're still glowing about their experience.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or concierge by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Mews, it already knows which staff member handled each reservation and stay. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they hosted 3,000 guests. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 guests. They're winning at 20%. Because Reviewflowz connects to Mews, it knows exactly how many guest stays and reservations you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy ones a reason to return. But what front desk agent has time to reply to every single review across TripAdvisor, Booking.com, Expedia, Google, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like your concierge wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hotels businesses?
Google Reviews is always the #1 priority for hotels since it directly impacts local search visibility and booking decisions, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical as they serve as primary research platforms for travelers and significantly boost your domain authority in hospitality-specific searches. These OTA review platforms directly influence your RevPAR and occupancy rates by affecting your ranking in booking engines where guests make their final reservation decisions. Reviewflowz monitors all these essential platforms plus 200+ other review sites from one unified dashboard, so you can manage your reputation across every channel that impacts your hotel's performance.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews divided by guest stays), and since Reviewflowz connects directly to Mews, we automatically calculate this for you using your actual reservation data. A hotel with 80 reviews from 2,000 guests (4% conversion) significantly outperforms one with 200 reviews from 15,000 guests (1.3% conversion).
How does the review request actually get sent?
When a guest checks out or their stay is marked as completed in Mews, Reviewflowz automatically detects this trigger event and sends a review request to the guest via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the checkout trigger and your preferred communication method, then every future guest automatically receives a review request without any manual intervention. It's completely set-and-forget once you've completed the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Mews when a guest checks out or completes their stay, just like our email and SMS options.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes, Reviewflowz automatically attributes each guest review to the correct front desk agent, concierge, or general manager by connecting directly to your Mews PMS data to identify who handled each reservation or guest stay. This gives you detailed staff performance leaderboards and coaching insights without requiring guests to mention staff names in their reviews. As an added benefit, this approach helps prevent Google from flagging and removing your reviews, since reviews that specifically mention staff names are more likely to be removed by Google's algorithms.
How long does it take to set up Reviewflowz with Mews?
Setting up Reviewflowz with Mews takes minutes, not days. Simply connect your Mews account, select your trigger and communication channel, and you're live with no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, both on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most hotels, this works out to just pennies per review collected.
