Every MatrixCare patient gets asked. Automatically.
When a visit completes, discharge processes, or follow-up closes in MatrixCare, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set your triggers once and forget it. Every single patient encounter becomes a review opportunity without lifting a finger.
Your happiest patients, flagged in Matrixcare
When a patient leaves a 5-star review, that signal flows right back into Matrixcare attached to their patient record. Now your clinical team knows who your biggest advocates are during daily workflows. Ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to MatrixCare, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data and leaderboards.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor has 60 reviews from 1,200 encounters, a 5% rate. They're dominating. Because Reviewflowz connects to MatrixCare, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 342 encounters this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against, and no other review platform can calculate it without your EHR data.
Stop ignoring reviews. Start replying at scale.
Replying to every review boosts your Google rankings and shows potential patients you care, but no physician has time to craft thoughtful responses while managing MatrixCare workflows. Reviewflowz uses AI to generate on-brand replies across Google, Healthgrades, Vitals, Zocdoc, and 200+ other platforms. Review and approve each response, or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for EHR businesses?
For EHR businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are equally critical for domain authority and industry-specific search visibility. These specialized review sites carry significant weight when potential patients research providers and compare EHR-powered practices in their area. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, ensuring your MatrixCare-powered practice maintains a strong reputation across every channel that matters.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your patient volume. What matters is your review conversion rate (reviews divided by patient encounters), and Reviewflowz calculates this automatically by pulling your patient data directly from Matrixcare. A practice with 50 reviews from 500 patients (10% conversion) is outperforming one with 200 reviews from 5,000 patients (4% conversion).
How does the review request actually get sent?
When a visit is completed, discharge is processed, or follow-up is marked complete in Matrixcare, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient receives a review request automatically without any manual intervention. It's completely set-and-forget once your preferences are configured in the system.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates, making it significantly more effective than email, and works automatically just like our other channels when visits are completed or patients are discharged in Matrixcare. The system triggers WhatsApp requests seamlessly without any manual intervention required.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls patient encounter data from your Matrixcare EHR to attribute each review to the correct physician, nurse, or provider without patients needing to mention names. This EHR integration gives you detailed per-staff performance tracking while reducing the risk of Google flagging reviews that specifically name healthcare providers.
How long does it take to set up Reviewflowz with Matrixcare?
Setup takes just minutes, not days. Simply connect your Matrixcare system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using MatrixCare, this works out to just pennies per review collected. WhatsApp pricing varies by country.
