Every IMS patient encounter becomes a review request
When a visit completes, discharge processes, or follow-up finishes in IMS, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. You configure it once, then every single patient gets asked without any manual work. No copying patient info, no forgetting to follow up, no delays.
Your happiest patients, flagged in IMS
When a patient leaves a 5-star review, that signal flows directly into IMS and gets attached to their patient record. Now your clinical team knows exactly who your biggest advocates are right inside their daily workflow. Ask these promoters for video testimonials, referrals, or case studies to fuel your practice growth.
Staff attribution without the name-drop
Most practices ask patients to mention their provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to IMS, it already knows which physician, nurse, or provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor with 65 reviews from 1,200 patients has a 5.4% rate and is dominating. Because Reviewflowz connects to IMS, it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 342 encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician or nurse managing patient charts and clinical workflows has time to reply to every single review? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for ehr businesses?
For EHR businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are equally critical for domain authority and industry-focused patient searches. These specialized medical review sites carry significant weight with patients researching healthcare providers and can drive qualified leads who are already in a healthcare mindset. Reviewflowz monitors all of these essential platforms plus 200+ others from a single dashboard, ensuring your IMS practice maintains a strong reputation across every channel that matters to your patients.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your patient volume. Since Reviewflowz connects directly to your IMS system, it calculates your true review conversion rate by dividing your reviews by total patient encounters. For example, 80 reviews from 2,000 patients (4% conversion) significantly outperforms 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is marked complete in IMS, Reviewflowz automatically detects this trigger and sends a review request to your patient via email, SMS, or WhatsApp (whichever channel you selected). You configure this once by choosing your trigger event and preferred communication channel, then every patient gets asked automatically without any manual work. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it extremely effective for patient engagement. Just like email and SMS, WhatsApp requests are automatically triggered from IMS when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your IMS EHR to attribute each patient review to the correct physician, nurse, or provider who handled that visit, giving you detailed performance tracking without patients needing to mention staff names. This EHR integration also helps avoid Google review removals, since reviews mentioning specific provider names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with IMS?
Setup takes just minutes, not days. Simply connect your IMS system to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most healthcare practices, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each patient review brings to your practice.
