Every checkout becomes a review request automatically.
When a guest checks out or completes their stay in Hotelogix, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and forget it. Every single guest gets asked for reviews on Google, TripAdvisor, Booking.com, and other key platforms without any manual work from your front desk team.
Your happiest guests, flagged in Hotelogix
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows right back into Hotelogix and gets attached to their guest profile. Now your front desk team knows exactly who your promoters are during check-in, check-out, or any guest interaction. Ask them for video testimonials, referrals to friends, or help with social media posts while the positive experience is fresh.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or manager by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Hotelogix, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 200 reviews sounds impressive until you realize they hosted 3,000 guests. That's a 6.7% conversion rate. Your competitor down the street has 80 reviews from 400 guests. a 20% rate. They're winning. Because Reviewflowz connects to Hotelogix, it knows exactly how many guest stays you completed. So instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and helps recover unhappy visitors before they book elsewhere. But what front desk agent or general manager has time to craft thoughtful replies across TripAdvisor, Booking.com, Expedia, Google, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like your team wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hotels businesses?
For hotels, Google Reviews is always the #1 priority since it directly impacts local search rankings and guest discovery, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical as they drive bookings and build domain authority within the hospitality industry. These OTA review platforms significantly influence RevPAR and occupancy rates by affecting your property's visibility in travel-specific searches. Reviewflowz monitors all these essential platforms plus 200+ other review sites from a single dashboard, ensuring you never miss feedback that could impact your hotel's reputation and revenue.
How do I measure my review performance?
Don't just count total reviews. The metric that matters is your review conversion rate (reviews divided by guest stays), because 200 reviews from 15,000 guests (1.3%) means you're losing to a competitor with 80 reviews from 2,000 guests (4%). Reviewflowz automatically calculates your true conversion rate by connecting to your Hotelogix data to get the guest volume denominator.
How does the review request actually get sent?
When a guest checks out or completes their stay in Hotelogix, Reviewflowz automatically detects this event and sends a review request through your chosen channel. You can select email, SMS, or WhatsApp as your delivery method during the one-time setup. Once configured, every guest checkout triggers an automatic review request without any manual intervention required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Hotelogix when a guest checks out or completes their stay, working exactly the same way as our email and SMS options.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes. Reviewflowz automatically connects to your Hotelogix system to track which front desk agent, concierge, or general manager handled each guest reservation and stay, then attributes incoming reviews to the correct staff member without guests needing to mention names. This gives you detailed staff performance leaderboards and coaching insights, plus helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Hotelogix?
Setup takes just minutes, not days. Simply connect your Hotelogix account, select your trigger and preferred channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most hotels using Hotelogix, this works out to just pennies per review collected. WhatsApp pricing varies by country.
