When an order is completed or delivered in GrubHub, Reviewflowz instantly sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single diner gets asked automatically. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest diners, flagged in GrubHub
When a customer leaves a 5-star review on Google or Yelp, that signal flows right back into GrubHub attached to their order history. Now your managers and staff know exactly who your biggest fans are. Ask them for video testimonials, referrals, or social media shoutouts. Your best marketing comes from your happiest diners, but only if you know who they are.
Staff attribution without the name-drop
Most restaurants ask diners to mention their server or chef by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to GrubHub, it already knows which staff member handled each order. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A restaurant with 200 reviews sounds impressive until you realize they processed 5,000 orders. That's a 4% conversion rate. Your competitor down the street has 80 reviews from 800 orders. A 10% rate that's crushing you. Because Reviewflowz connects to GrubHub, it knows exactly how many orders you completed. So instead of celebrating raw numbers, you see: 342 orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future diners, and gives unhappy customers a reason to return. But what server, chef, or manager has time to reply to every single review across GrubHub, Google, Yelp, DoorDash, and dozens of other platforms? Reviewflowz generates on-brand replies using AI across 200+ sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for restaurant businesses?
Google Reviews is always #1 for restaurants since customers search there first, but Yelp, TripAdvisor, OpenTable, DoorDash, Uber Eats, and Facebook are equally critical for domain authority and industry-specific discovery. These platforms drive direct bookings and orders while influencing your restaurant's overall online reputation and search rankings. Reviewflowz monitors all of these essential sites plus 200+ others from one unified dashboard, so you never miss a review that could impact your business.
How do I measure my review performance?
Most restaurants focus on raw review count, but that's meaningless without knowing your order volume. Reviewflowz connects directly to your GrubHub data to calculate your true review conversion rate (reviews ÷ orders), so you can see that 80 reviews from 2,000 orders (4%) actually outperforms 200 reviews from 15,000 orders (1.3%). This gives you the real metric that matters for measuring customer satisfaction and competitive performance.
How does the review request actually get sent?
When your GrubHub order is marked as delivered or completed, Reviewflowz automatically triggers a review request to your customer through email, SMS, or WhatsApp (whichever channel you've selected). You configure this once by choosing your trigger event and preferred communication channel, then every future order completion sends the request without any manual work from you. It's completely set-and-forget automation that runs in the background of your GrubHub operations.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, far exceeding email performance. Just like email and SMS, WhatsApp requests are triggered automatically from GrubHub when orders are completed or delivered.
Can I track which server, chef, or manager generates the most reviews?
Yes. Reviewflowz automatically connects to your GrubHub system to track which staff member handled each order, so when reviews come in, they're instantly attributed to the right server, chef, or manager without customers needing to mention names. This gives you detailed performance leaderboards for your restaurant team while avoiding Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with GrubHub?
Setup takes just minutes, not days. You simply connect GrubHub to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, with pay-as-you-go pricing and no monthly minimums or contracts. For most GrubHub restaurants, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
