When a visit completes, treatment finishes, or discharge processes in Gensolve, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and forget it. Every single patient gets asked on the channel most likely to convert.
Your happiest patients, flagged in Gensolve
When a patient leaves a 5-star review on Google or Facebook, that signal flows directly into Gensolve and appears on their patient record. Now your staff immediately knows which patients are your biggest advocates during every appointment and interaction. Ask these promoters for video testimonials, referrals, or case study participation. Your most powerful marketing asset is sitting in your patient database.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor, physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Gensolve, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
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Reviews per patient encounter. The metric that matters.
A medical practice with 300 reviews sounds impressive until you realize they've had 12,000 patient encounters. That's a 2.5% conversion rate. Your competitor down the street has 120 reviews from 1,500 encounters. A strong 8% rate. They're winning. Because Reviewflowz connects to Gensolve, it knows exactly how many patient visits you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews improves your local SEO rankings and shows potential patients you care about their experience. But no healthcare provider using Gensolve has time to craft thoughtful responses to every Google, Healthgrades, Zocdoc, and Yelp review. Reviewflowz uses AI to generate on-brand replies across 200+ platforms. Review and approve them first, or let them publish automatically so no patient review goes unanswered.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients specifically research providers. Yelp also remains important for general consumer research. Reviewflowz monitors all these key platforms plus 200+ others from a single dashboard, so you can manage your entire online reputation without juggling multiple logins.
How do I measure my review performance?
Don't just count total reviews. The metric that matters is your review conversion rate (reviews divided by patient encounters), because a practice with 50 reviews from 500 patients (10%) outperforms one with 200 reviews from 15,000 patients (1.3%). Since Reviewflowz integrates directly with Gensolve, it automatically calculates your true conversion rate using your actual patient visit data.
How does the review request actually get sent?
When you mark a visit as completed, finish a treatment, discharge a patient, or complete a follow-up in Gensolve, Reviewflowz automatically triggers and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient automatically receives a review request without any manual work from your team. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests work exactly like email and SMS, automatically triggered from Gensolve when visits are completed, treatments finished, or follow-ups are done. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your Gensolve system to track which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the correct doctor, nurse, or staff member without patients needing to mention names. This gives you detailed per-provider performance tracking and also helps avoid Google's tendency to flag reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Gensolve?
Setup takes just minutes, not days. Simply connect your Gensolve system, select your trigger and preferred channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends, all on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using Gensolve, this works out to just pennies per review collected. WhatsApp pricing varies by country and is also available on the same flexible credit system.
