Every completed appointment becomes a review request
When an appointment is marked complete in Genbook, Reviewflowz automatically sends a review request to your client via email, SMS, or WhatsApp. Set it up once and forget it — every finished appointment triggers a request using the client data already in your system. No extra tools, no manual follow-up, no missed opportunities.
Know exactly who your promoters are
When a client leaves a review (positive or negative), that signal flows directly into their Genbook record. Now you can instantly identify your biggest advocates and take action: ask for video testimonials, referrals, or case studies. Your best marketing comes from your happiest clients — but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach — because it's connected to Genbook, it already knows who handled each appointment. When reviews come in, they're automatically attributed to the right team member without any name mentions needed. Reviews read naturally, fewer get flagged by Google, and you still get complete per-staff performance tracking.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A business with 200 reviews sounds impressive — until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers — a 4% rate. They're winning. Because Reviewflowz connects to Genbook, it knows exactly how many appointments you completed. So instead of celebrating raw numbers, you see: 342 appointments this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI — across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically. Either way, no review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google is always your #1 priority since it's where most customers discover businesses, followed by Yelp, Facebook, and Trustpilot which work well across most industries. You should also consider any industry-specific review platforms that your customers frequently use. The good news is that Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose—we'll help you manage reviews wherever they appear.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate (reviews ÷ appointments) because raw numbers are meaningless without context. Since Reviewflowz connects directly to Genbook, we automatically calculate this rate using your actual appointment volume, so you can see that 80 reviews from 2,000 appointments (4% conversion) actually outperforms 200 reviews from 15,000 appointments (1.3% conversion). This gives you the real metric that matters for beating competitors and growing your business.
How does the review request actually get sent?
When an appointment is marked as completed in Genbook, Reviewflowz automatically triggers a review request to that client through your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting the "appointment completed" trigger and your preferred communication method, then every future completed appointment automatically sends a review request without any manual work from you.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates—significantly higher than email. Just like our email and SMS options, WhatsApp requests are automatically triggered when appointments are completed in Genbook, requiring no manual effort from you.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates reviews by connecting directly to your Genbook data and attributing each review to the staff member who handled that appointment. This happens seamlessly without clients needing to mention names in their reviews, which actually helps avoid Google's tendency to flag and remove reviews that specifically mention staff members by name. You'll get clear performance tracking and leaderboards for each team member.
How long does it take to set up Reviewflowz with Genbook?
Setup takes just minutes, not days - simply connect your Genbook account, select your trigger and messaging channel, and you're live without needing any developer or IT support. Your first automated review request will go out the same day you set it up.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, with WhatsApp pricing varying by country. These are pay-as-you-go credits with no monthly minimums or contracts required. For most Genbook users, this translates to just pennies per review collected, making it a minimal investment relative to the value each new review brings to your practice.
