When a visit completes, discharge processes, or follow-up finishes in Exscribe, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked to leave a review without you lifting a finger.
Your happiest patients, flagged in Exscribe
When a patient leaves a 5-star review, that signal flows directly into Exscribe and gets attached to their patient record. Now your clinical staff knows who your biggest advocates are during every appointment. Ask them for video testimonials, referrals, or case studies while they're already in your office.
Staff attribution without the name-drop
Most practices ask patients to mention their physician or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Exscribe, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for coaching and bonuses.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're winning. Because Reviewflowz connects to Exscribe, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against.
Every patient review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing patient charts and clinical workflows in Exscribe? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always the #1 priority since it directly impacts local search rankings, but for EHR businesses, healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for domain authority and industry-specific search visibility where your potential clients are actively researching providers. These medical review sites carry significant weight with healthcare professionals who rely on peer recommendations when selecting EHR software like Exscribe for their clinical workflows and billing processes. Reviewflowz monitors all these key platforms plus 200+ others from one centralized dashboard, so you never miss important feedback that could impact your reputation in the healthcare technology space.
How do I measure my review performance?
Most practices focus on total review count, but that's meaningless without knowing your patient volume. A practice with 50 reviews from 500 patients (10% conversion rate) is vastly outperforming one with 200 reviews from 15,000 patients (1.3% rate). Because Reviewflowz integrates directly with Exscribe, we automatically calculate your true review conversion rate by dividing your reviews by your actual patient encounters.
How does the review request actually get sent?
When a visit is completed, discharged, or follow-up is finished in Exscribe, Reviewflowz automatically detects this trigger event and sends a review request to the patient through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient automatically receives a review request going forward. No manual sending or follow-up work required on your end.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Exscribe when visits are completed, discharged, or follow-ups are finished, just like email and SMS. This makes it especially effective in markets where WhatsApp is the primary communication channel.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your Exscribe EHR to attribute each patient review to the correct physician, nurse, or provider without patients needing to mention names. This eliminates Google's tendency to flag reviews that specifically name staff members, while giving you detailed performance tracking and coaching insights for each provider.
How long does it take to set up Reviewflowz with Exscribe?
Setup takes just minutes, not days. You simply connect your Exscribe system to Reviewflowz, select your trigger and messaging channel, and you're live with no developer or IT support needed. Your first review request goes out the same day you complete setup.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country.
