When a visit is completed, discharged, or follow-up finished in Epic, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Configure it once and forget about it. Every single patient encounter automatically becomes an opportunity for a Google, Healthgrades, or Zocdoc review.
Your happiest patients, flagged in Epic
When a patient leaves a 5-star review, that signal flows directly into Epic and appears in their patient record. Now your clinical team instantly knows who your biggest advocates are during routine visits. Ask these promoters for referrals, video testimonials, or case studies while building stronger patient relationships.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their physician or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Epic, it already knows which provider handled the patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A practice with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 1,200 patients. a 5% rate, and they're winning. Because Reviewflowz connects to Epic, it knows exactly how many encounters you completed. So instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate.
AI replies to reviews while you chart
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review while managing Epic workflows and patient care? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
Google Reviews is always #1 for local SEO and patient discovery, but EHR practices also need strong presence on Healthgrades, Vitals, Zocdoc, and WebMD since these sites have high domain authority and capture patients actively searching for healthcare providers. These industry-specific platforms often rank higher in healthcare-related searches than general review sites. Reviewflowz monitors all of these critical sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your practice's reputation.
How do I measure my review performance?
Most businesses focus on raw review counts, but that's meaningless without knowing your patient volume. Since Reviewflowz integrates with Epic, we automatically calculate your review conversion rate by dividing your reviews by total patient encounters. For example, a practice with 80 reviews from 2,000 patients (4% conversion) is significantly outperforming one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When specific Epic events occur like visit completion, patient discharge, or follow-up completion, Reviewflowz automatically triggers a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure the trigger event and communication channel once during setup, then every qualifying patient automatically receives a review request without any manual intervention. It's completely hands-off once configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it especially effective for patient engagement. Just like email and SMS, WhatsApp requests are triggered automatically from Epic when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz integrates directly with Epic to automatically track which physician, nurse, or provider handled each patient encounter, so when reviews come in they're attributed to the correct staff member without patients needing to mention names. This Epic integration also helps prevent Google from flagging your reviews, since Google often removes reviews that specifically name healthcare providers.
How long does it take to set up Reviewflowz with Epic?
Setup takes minutes, not days. You simply connect Epic to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT department required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email costs $5 per 1,000 sends and SMS costs $5 per 100 sends on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using Epic, this translates to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
