From Dealertrack completion to review request — hands-free
When a repair order closes, vehicle gets delivered, or sale completes in Dealertrack, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked for reviews on Google, Cars.com, DealerRater, CarGurus, and Facebook. No manual work, no missed opportunities, no excuses.
Your happiest customers, flagged in Dealertrack
When a customer leaves a 5-star Google review after their service visit, that signal flows right back into Dealertrack — attached to their repair order. Now your service advisors know exactly which customers are your biggest advocates. Ask them for a video testimonial about their experience, a referral to friends, or to share their story on social media.
Staff attribution without the name-drop
Most dealerships ask customers to mention their service advisor or salesperson by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Dealertrack, it already knows which advisor handled the RO or which salesperson closed the deal. When the review comes in, it's automatically attributed — no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns.
How serious are you about your reviews?
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A dealership with 500 reviews sounds impressive — until you realize they processed 8,000 repair orders. That's a 6.25% conversion rate. Your competitor down the street has 180 reviews from 1,200 ROs — a 15% rate. They're winning. Because Reviewflowz connects to Dealertrack, it knows exactly how many repair orders and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 ROs this month, 47 reviews, 13.7% conversion rate — the only metric that matters for beating your competition.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your service drive. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI — approve them manually or let them publish automatically so no review goes unanswered.
FAQs
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What review sites matter most for automotive businesses?
For automotive dealerships and service centers, Google Reviews is always your #1 priority since it directly impacts local search rankings and customer trust, but industry-specific platforms like Cars.com, DealerRater, and CarGurus are equally critical because they drive qualified car buyers to your lot and boost your domain authority in automotive search results. Facebook reviews also matter significantly for community engagement and social proof. Reviewflowz monitors all these essential platforms plus 200+ others from one unified dashboard, so you never miss a review that could impact your reputation or sales.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing reviews by your total repair orders or vehicle sales, because a dealership with 80 reviews from 2,000 customers (4% conversion) is outperforming one with 200 reviews from 15,000 customers (1.3% conversion). Since Reviewflowz integrates directly with Dealertrack, we automatically calculate your true conversion rate using your actual customer volume data. This gives you the real performance metric that matters, not just vanity numbers.
How does the review request actually get sent?
When a repair order is closed or a vehicle is delivered in Dealertrack, Reviewflowz automatically detects this trigger event and immediately sends a review request to your customer via your chosen channel—email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every customer automatically receives a review request from that point forward. It's completely hands-off once set up—no manual sending or follow-up required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates—significantly higher than email. WhatsApp requests work just like email and SMS, automatically triggered when repair orders are closed, vehicles are delivered, or sales are completed in Dealertrack.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Since Reviewflowz integrates directly with Dealertrack, it automatically attributes each review to the correct service advisor, technician, or salesperson who handled the repair order or vehicle sale—without customers needing to mention staff names. This gives you detailed performance leaderboards for your service drive and sales teams while reducing the risk of Google flagging reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Dealertrack?
Setup takes just minutes, not days – simply connect your Dealertrack account, select your trigger (like repair order closed or vehicle delivered), choose your channel (email, SMS, or WhatsApp), and you're live. No developer or IT department required, and your first review request goes out the same day you set it up.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most dealerships, this translates to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your reputation and lead generation.
