When a guest checks out or completes their stay in Cloudbeds, Reviewflowz instantly sends a review request via email, SMS, or WhatsApp. Set it up once and every single guest gets asked automatically. No manual follow-ups, no missed opportunities, no forgotten requests.
Your happiest guests, flagged in Cloudbeds
When a guest leaves a 5-star review on Google or TripAdvisor, that signal flows directly into Cloudbeds and gets attached to their guest profile. Now your front desk team knows exactly who your biggest advocates are during check-in or future stays. Ask them for video testimonials, referrals to corporate partners, or detailed case studies for your sales materials.
Staff attribution without the name-drop
Most hotels ask guests to mention their front desk agent or concierge by name in reviews. Problem: Google flags those reviews more often, and guests forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Cloudbeds, it already knows which staff member handled each reservation. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-staff performance breakdowns for coaching and bonuses.
How serious are you about your reviews?
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A hotel with 150 reviews sounds impressive until you realize they hosted 2,000 guests. That's a 7.5% conversion rate. Your competitor down the street has 80 reviews from 400 guests. A 20% rate. They're winning. Because Reviewflowz connects to Cloudbeds, it knows exactly how many guest stays you completed, so instead of celebrating raw numbers, you see: 342 guest stays this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every guest review automatically
Replying to reviews boosts your Google ranking, builds trust with future guests, and gives unhappy ones a reason to return. But what front desk agent or general manager has time to reply to every single review across TripAdvisor, Booking.com, Google, and Expedia? Reviewflowz generates on-brand replies using AI across 200+ platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for hotels businesses?
For hotels, Google Reviews is always the #1 priority since it directly impacts local search rankings and guest booking decisions, but TripAdvisor, Booking.com, Expedia, and Hotels.com are equally critical as they're where travelers actively research and compare properties. These OTA review platforms significantly influence your domain authority and appear prominently in hospitality-specific searches, directly affecting your RevPAR and occupancy rates. Reviewflowz monitors all of these essential sites plus 200+ others from a single dashboard, so you never miss feedback that could impact your hotel's reputation.
How do I measure my review performance?
Most hotels focus on raw review counts, but that's meaningless without knowing your guest volume. For example, 200 reviews from 15,000 guests (1.3% conversion) indicates much weaker performance than a competitor with 80 reviews from 2,000 guests (4% conversion). Because Reviewflowz integrates directly with Cloudbeds, we automatically calculate your true review conversion rate by dividing your reviews by your actual guest stays, giving you the metric that really matters.
How does the review request actually get sent?
When a guest checks out or completes their stay in Cloudbeds, Reviewflowz automatically detects this trigger event and sends a review request to the guest through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your preferred trigger and communication method, then every future guest automatically receives a review request without any manual intervention. It's completely set-and-forget once you've completed the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional open rates of nearly 98%, making it far more effective than traditional email. Just like our email and SMS features, WhatsApp requests are triggered automatically when guests check out or complete their stay in Cloudbeds.
Can I track which front desk agent, concierge, or general manager generates the most reviews?
Yes, Reviewflowz automatically tracks which staff member generates each review by connecting directly to your Cloudbeds data to see who handled each guest's reservation and stay. When reviews come in, they're automatically attributed to the right front desk agent, concierge, or general manager without guests needing to mention names, giving you staff leaderboards and performance insights. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Cloudbeds?
Setup takes minutes, not days. Simply connect your Cloudbeds account, choose your trigger and channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, charged as pay-as-you-go credits with no monthly minimums or contracts. WhatsApp pricing varies by country. For most hotels using Cloudbeds, the cost per review collected works out to just pennies compared to the value each review brings to your property.
