When a visit completes, treatment finishes, or follow-up wraps in Cliniko, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget it. Every single patient gets asked automatically, so you never miss another review opportunity.
Your happiest patients, flagged in Cliniko
When a patient leaves a 5-star Google review, that signal flows right back into Cliniko and gets attached to their patient record. Now your front desk and providers know exactly who your biggest advocates are. Ask them for video testimonials, referrals, or case studies. Your most powerful marketing comes from your happiest patients, but only if you know who they are.
Staff attribution without the name-drop
Most practices ask patients to mention their doctor or nurse by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Cliniko, it already knows which provider handled each appointment. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
How serious are you about your reviews?
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A clinic with 150 reviews sounds impressive until you realize they've seen 12,000 patients. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're winning. Because Reviewflowz connects to Cliniko, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 342 patient encounters this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what physician has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your provider wrote them. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for healthcare businesses?
Google Reviews is always the top priority since it directly impacts local search rankings, but healthcare-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are crucial for industry domain authority and where patients actively research providers. Yelp also remains important for general consumer trust and local discovery. Reviewflowz monitors all these essential healthcare review sites plus 200+ others from one unified dashboard, so you never miss patient feedback across any platform.
How do I measure my review performance?
Don't just count reviews. The metric that matters is your review conversion rate (reviews ÷ patient encounters), and Reviewflowz calculates this automatically by pulling your patient visit data from Cliniko. A practice with 80 reviews from 2,000 patients (4% conversion rate) will outperform a competitor with 200 reviews from 15,000 patients (1.3% conversion rate).
How does the review request actually get sent?
When you mark an appointment as completed in Cliniko, Reviewflowz automatically detects this trigger and immediately sends a review request to your patient through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every completed appointment automatically generates a review request without any manual work. It's completely hands-off once set up.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Cliniko when visits are completed, treatments finished, or follow-ups are done, just like our email and SMS options.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes! Reviewflowz automatically connects to your Cliniko system to track which healthcare provider handled each patient encounter, so when reviews come in, they're instantly attributed to the right doctor, nurse, or staff member without patients needing to mention names. This gives you detailed performance insights for each provider while also protecting your reviews from Google's automated removal system, which often flags reviews that explicitly mention staff names.
How long does it take to set up Reviewflowz with Cliniko?
Setup takes just minutes, not days. Simply connect your Cliniko account, choose your trigger and communication channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country and follows the same pay-as-you-go model.
