Every Clinicient patient gets asked. Automatically.
When a visit completes, treatment finishes, or discharge happens in Clinicient, Reviewflowz instantly sends a review request to your patient via email, SMS, or WhatsApp. Set it up once and every single patient gets asked for feedback. No manual work, no forgotten follow-ups, no missed opportunities.
Your happiest patients, flagged in Clinicient
When a patient leaves a 5-star review on Google or Facebook, that positive signal flows directly into Clinicient and appears on their patient record. Now your staff can see at a glance which patients are your biggest advocates during appointments or follow-ups. Ask these promoters for video testimonials, referrals to friends and family, or case study participation to fuel your practice growth.
Staff attribution without the name-drop
Most healthcare practices ask patients to mention their doctor, physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Clinicient, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed with no name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data for coaching and leaderboards.
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Reviews per patient encounter. The metric that matters.
A clinic with 150 reviews sounds impressive until you realize they've had 12,000 patient encounters. That's a 1.25% conversion rate. Your competitor down the street has 60 reviews from 800 encounters. A 7.5% rate. They're dominating. Because Reviewflowz connects to Clinicient, it knows exactly how many patient visits you completed, giving you the real metric: 289 encounters this month, 38 reviews, 13.1% conversion rate.
AI replies to every patient review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what healthcare provider has time to reply to every single review across Google, Healthgrades, Zocdoc, Yelp, and dozens of other platforms? Reviewflowz generates on-brand replies using AI that sound like your physician wrote them. Approve them manually or let them publish automatically so no patient review goes unanswered.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for healthcare businesses?
For healthcare practices, Google Reviews is always the most critical since it directly impacts local search rankings and patient discovery, but medical-specific platforms like Healthgrades, Zocdoc, Vitals, WebMD, and RateMDs are equally important for domain authority and industry-specific searches where patients actively research providers. Yelp also plays a significant role in local healthcare searches. Reviewflowz monitors all of these essential healthcare review sites plus 200+ others from a single dashboard, ensuring you never miss patient feedback that could impact your practice's online reputation.
How do I measure my review performance?
Most healthcare practices make the mistake of counting total reviews, but that number is meaningless without knowing your patient volume. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by your total patient encounters from Clinicient, giving you the metric that actually matters. A practice with 50 reviews from 500 patients (10% conversion) is significantly outperforming one with 200 reviews from 5,000 patients (4% conversion).
How does the review request actually get sent?
When a patient's visit is completed, treatment finished, or discharge is processed in Clinicient, Reviewflowz automatically detects this trigger and sends a review request to that patient via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every patient automatically receives a review request from that point forward. No manual sending or follow-up work required on your end.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Clinicient when visits are completed, treatments finished, or follow-ups are done, just like our email and SMS options. This makes it especially powerful in markets where WhatsApp is the primary communication channel.
Can I track which doctor, physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically connects to your Clinicient system to track which healthcare provider handled each patient encounter, so when reviews come in, they're automatically attributed to the correct doctor, physician, nurse, or provider without patients needing to mention names. This gives you detailed performance insights for each provider while also preventing Google from flagging reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Clinicient?
Setup takes just minutes, not days. Simply connect your Clinicient system to Reviewflowz, choose your trigger and communication channel, and you're live with no developer or IT support needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices, this works out to just pennies per review collected. WhatsApp pricing varies by country.
