When an invoice is marked paid in Xero, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No spreadsheets, no reminders, no extra steps.
Know exactly who your promoters are
When a customer leaves a positive or negative review, that signal automatically flows into their Xero record. Now you can instantly identify your biggest fans and ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Xero, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. A 4% rate means they're winning. Because Reviewflowz connects to Xero, it knows exactly how many invoices you completed, so you see: 342 invoices this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Stop ignoring reviews. Start replying at scale.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google is always your #1 priority since it's where most customers discover and research businesses. Beyond Google, focus on Yelp, Facebook, and Trustpilot as they're valuable across most industries, plus any industry-specific platforms relevant to your business. The good news is that Reviewflowz monitors all 200+ review platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses track raw review counts, but that's meaningless without knowing your customer volume. Since Reviewflowz integrates with your Xero data, it calculates your true review conversion rate by dividing reviews by total invoices, so you can see whether your 200 reviews from 15,000 customers (1.3%) is actually underperforming a competitor's 80 reviews from 2,000 customers (4%). This gives you the real metric that matters for benchmarking and improvement.
How does the review request actually get sent?
When a payment is received against an invoice in Xero, Reviewflowz automatically detects this trigger and immediately sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting the payment trigger and your preferred communication method, then every future paid invoice automatically generates a review request without any manual intervention. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our other channels, WhatsApp requests are triggered automatically from Xero when invoices are paid or payments are received.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates the most reviews by connecting directly to your Xero data to see who handled each invoice. When a review comes in, it's automatically attributed to the right person without customers needing to mention anyone by name. This also helps avoid Google's tendency to flag and remove reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with Xero?
Setup takes just minutes, not days. Simply connect your Xero account, choose your trigger and channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 sends and SMS costs $5 per 100 sends, charged as pay-as-you-go credits with no monthly minimums or contracts. For most Xero users, this works out to just pennies per review collected, making it a negligible cost compared to the value each review brings to your business.
