Review Management Software for WellSky Medication Management (formerly Ascend) users

Monitor and respond to patient reviews across Google, Healthgrades, and Vitals while staying focused on your WellSky clinical workflow.
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They love how easy we've made it

From discharge to review request. Hands-free.
When a visit is completed, discharge processed, or follow-up finished in WellSky Medication Management, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every patient encounter becomes a potential 5-star review without lifting a finger.
Your happiest patients, flagged in WellSky
When a patient leaves a 5-star review, that signal flows directly into WellSky Medication Management (formerly Ascend) and appears on their patient record. Now your clinical staff knows exactly who your promoters are during every interaction. Ask these happy patients for video testimonials, referrals, or case studies to fuel your growth.
Staff attribution without the name-drop
Most practices ask patients to mention their provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to WellSky Medication Management, it already knows which physician, nurse, or provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance data.
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Reviews per patient encounter beats raw count
A practice with 150 reviews sounds impressive until you realize they've had 2,400 patient encounters. That's a 6.3% conversion rate. Your competitor with 90 reviews from 900 encounters has a 10% rate and is winning. Because Reviewflowz connects to WellSky Medication Management (formerly Ascend), it knows exactly how many patient encounters you completed. So instead of celebrating raw numbers, you see: 287 encounters this month, 39 reviews, 13.6% conversion rate. That's the metric that drives real growth.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what provider managing patient charts and clinical workflows in WellSky has time to reply to every single review? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically so no review goes unanswered.

FAQs

Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites matter most for EHR businesses?
For EHR businesses like those using WellSky Medication Management, Google Reviews is always the #1 priority since it directly impacts local search rankings and patient discovery. However, healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are crucial for domain authority and industry-specific search visibility where patients actively research providers and clinical workflows. Reviewflowz monitors all these essential sites plus 200+ others from one unified dashboard, ensuring your EHR practice maintains a strong reputation across every platform that matters to your patients.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing your patient volume. A practice with 200 reviews from 15,000 patients (1.3% conversion rate) is actually underperforming compared to a competitor with 80 reviews from 2,000 patients (4% conversion rate). Reviewflowz connects directly to WellSky Medication Management (formerly Ascend) to track your patient encounters, giving you the true metric that matters: your review conversion rate.
How does the review request actually get sent?
When a visit is completed, discharge occurs, or follow-up is completed in WellSky Medication Management (formerly Ascend), Reviewflowz automatically detects this trigger event and immediately sends a review request to the patient via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your preferred trigger event and communication method, then every patient automatically receives a review request going forward. No manual sending or staff intervention required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests along with email and SMS options. WhatsApp delivers significantly higher open rates (close to 98%) compared to email, making it especially effective for patient engagement. Review requests are automatically triggered from WellSky Medication Management (formerly Ascend) when visits are completed, patients are discharged, or follow-ups are finished, just like our email and SMS options.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls provider data from your WellSky Medication Management (formerly Ascend) EHR system to attribute each review to the correct physician, nurse, or provider who handled that patient encounter. This eliminates the need for patients to mention staff names in reviews, which helps avoid Google's automatic flagging and removal of reviews containing specific provider names.
How long does it take to set up Reviewflowz with WellSky Medication Management (formerly Ascend)?
Setup takes just minutes, not days. Simply connect your WellSky Medication Management system to Reviewflowz, select your trigger and communication channel, and you're live with no developer or IT department required. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. For most WellSky Medication Management practices, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.