When a repair order closes or vehicle gets delivered in Torque360, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every single customer gets asked for a Google, DealerRater, or Facebook review. No manual work, no missed opportunities, no exceptions.
Your happiest customers, flagged in Torque360
When a customer leaves a 5-star Google review, that signal flows right back into Torque360. Now your service advisors know which customers are true promoters when they walk into your service drive. Ask them for a video testimonial, referral, or case study during their next visit.
Staff attribution without the name-drop
Most dealerships and shops ask customers to mention their service advisor or technician by name in reviews. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Torque360, it already knows which staff member handled each repair order or sale. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-advisor performance breakdowns.
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Reviews per repair order. The metric that matters.
A shop with 200 reviews sounds impressive until you realize they've completed 3,000 repair orders. That's a 6.7% conversion rate. Your competitor across town has 80 reviews from 400 repair orders. They're winning with a 20% rate. Because Reviewflowz connects to Torque360, it knows exactly how many ROs and vehicle sales you completed. So instead of celebrating raw numbers, you see: 342 repair orders this month, 47 reviews, 13.7% conversion rate.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to return to your shop. But what service advisor has time to reply to every single review across Google, DealerRater, CarGurus, Yelp, and 200+ other platforms? Reviewflowz generates on-brand replies using AI that sound like they came from your service drive team. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for automotive businesses?
Google Reviews is always #1 for automotive businesses since customers search there first, but industry-specific platforms like Cars.com, DealerRater, CarGurus, and Facebook are crucial for domain authority and capturing customers actively shopping for vehicles or service. These platforms drive qualified traffic directly to dealerships, body shops, and service centers because potential customers are already in buying or service mode. Reviewflowz monitors all these critical automotive review sites plus 200+ others from one centralized dashboard, so you never miss a review that could impact your reputation.
How do I measure my review performance?
Don't just count total reviews. The metric that matters is your review conversion rate (reviews divided by repair orders or vehicle sales), because 200 reviews from 15,000 customers (1.3%) means you're losing to a competitor with 80 reviews from 2,000 customers (4%). Since Reviewflowz connects directly to Torque360, we automatically calculate your true conversion rate by pulling your customer volume data.
How does the review request actually get sent?
When Torque360 marks a repair order as closed, vehicle as delivered, service as completed, or car as sold, Reviewflowz automatically detects this trigger and sends a review request to your customer via email, SMS, or WhatsApp (whichever channel you've selected). You configure this once by choosing your trigger event and preferred channel, then every customer gets asked automatically without any manual work from your team. It's completely set-and-forget once you've made your selections.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are triggered automatically from Torque360 just like email and SMS when repair orders are closed, vehicles are delivered, or services are completed. This makes it especially effective in markets where WhatsApp is the primary communication channel.
Can I track which service advisor, technician, or salesperson generates the most reviews?
Yes. Reviewflowz automatically pulls staff assignments from your Torque360 repair orders and sales records, so when a customer leaves a review, it's instantly attributed to the correct service advisor, technician, or salesperson without requiring them to mention names. This gives you detailed per-staff performance tracking while avoiding Google's tendency to flag and remove reviews that specifically mention employee names.
How long does it take to set up Reviewflowz with Torque360?
Setup takes just minutes, not days. Simply connect your Torque360 system, select your trigger and communication channel, and you're live with no developer or IT department needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages on a pay-as-you-go basis with no monthly minimums or contracts. WhatsApp pricing varies by country. For most automotive businesses, this works out to just pennies per review collected, making it extremely cost-effective compared to the value each review brings to your dealership.
