From hearing test completed to review request — hands-free
When a hearing test is completed, hearing aid is fitted, or follow-up visit is finished in TIMS, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set it up once, and every single patient gets asked for a Google, Healthgrades, or Yelp review. No manual work, no missed opportunities, no delays.
Your happiest patients, flagged in TIMS
When a patient leaves a 5-star Google review after their hearing test, that signal flows right back into TIMS — attached to their patient record. Now your audiologist knows who your biggest fans are during their next appointment. Ask them for a video testimonial about their new hearing aids, a referral to family members with hearing loss, or a case study about their tinnitus treatment success.
Staff attribution without the name-drop
Most audiology clinics ask patients to mention their audiologist by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to TIMS, it already knows which audiologist handled the hearing test or fitting. When the review comes in, it's automatically attributed — no name needed. Your reviews read naturally, fewer get removed, and you still get per-audiologist performance data for coaching and bonuses.
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Reviews per patient visit — the metric that matters
An audiology practice with 50 reviews sounds impressive — until you realize they've seen 2,000 patients. That's a 2.5% conversion rate. Your competitor across town has 25 reviews from 200 patients — a 12.5% rate. They're winning. Because Reviewflowz connects to TIMS, it knows exactly how many patient visits and fittings you completed. So instead of celebrating raw numbers, you see: 342 patient visits this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
AI replies to every review automatically.
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to return for follow-up care. But what audiologist has time to craft thoughtful responses about hearing aids, tinnitus treatment, or hearing test results for every single review? Reviewflowz generates on-brand replies using AI — across Google, Healthgrades, Yelp, and 200+ other platforms. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for audiology businesses?
Google Reviews is always your #1 priority since most patients search there first when looking for hearing aid specialists or audiology clinics near them. However, Healthgrades and Yelp are crucial for domain authority and industry-specific searches, as patients often research audiologists on these healthcare-focused platforms before booking hearing tests or tinnitus consultations. Reviewflowz monitors Google, Healthgrades, Yelp, and 200+ other review sites from one unified dashboard, so you never miss a review that could impact your practice.
How do I measure my review performance?
Don't just count reviews—measure your review conversion rate by dividing total reviews by patient visits or fittings, because raw numbers are meaningless without context. Since Reviewflowz integrates directly with TIMS, we automatically calculate this rate for you using your actual patient volume data. A practice with 50 reviews from 500 patients (10% conversion) significantly outperforms one with 200 reviews from 10,000 patients (2% conversion).
How does the review request actually get sent?
When you complete a hearing test, hearing aid fitting, or follow-up visit in TIMS, Reviewflowz automatically detects that trigger event and immediately sends a review request to your patient via your chosen channel — email, SMS, or WhatsApp. You configure this once by selecting your trigger events and preferred communication method, then every patient automatically receives a review request without any manual work from your staff.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates—significantly higher than email. WhatsApp requests are automatically triggered from TIMS just like email and SMS, sending when hearing tests are completed, hearing aids are fitted, or follow-up visits are finished.
Can I track which audiologist generates the most reviews?
Yes, Reviewflowz automatically tracks which audiologist generates each review by connecting directly to your TIMS system to see who handled each patient's hearing test, hearing aid fitting, or tinnitus consultation. When patients leave reviews, they're automatically attributed to the correct audiologist without patients needing to mention names, giving you detailed performance insights for each team member. This also helps protect your reviews from Google's automated removal, since reviews mentioning specific staff names are more likely to get flagged and deleted.
How long does it take to set up Reviewflowz with TIMS?
Setup takes just minutes, not days or weeks. Simply connect your TIMS software to Reviewflowz, choose your trigger (like hearing aid fitting or follow-up visit), select your preferred communication channel, and you're live - no developer or IT team required. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a simple pay-as-you-go basis with no monthly minimums or contracts. For most audiology practices, this works out to just pennies per review collected, making it an extremely cost-effective way to build your online reputation and attract new patients.
