Every SwipeSimple transaction triggers a review request
When a transaction is processed or completed in SwipeSimple, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. You set it up once, and every customer gets asked using the data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a review (positive or negative), that signal flows directly into their SwipeSimple record. Now you can instantly identify your biggest fans and take advocacy further with video testimonials, referrals, or case studies. Your happiest customers are your best marketers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SwipeSimple, it already knows who handled the transaction. When the review comes in, it's automatically attributed. No name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
Get up and running in minutes • Upgrade when you're ready
A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to SwipeSimple, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our team.
What review sites should I focus on?
Google Reviews should always be your top priority since it directly impacts your local search visibility and customer discovery. Yelp, Facebook, and Trustpilot are also important for most businesses, plus any industry-specific platforms relevant to your sector. With Reviewflowz, you don't have to choose since our dashboard monitors all 200+ review platforms, so you can track and manage your reputation across every site that matters to your business.
How do I measure my review performance?
Most businesses only count total reviews, but that's meaningless without knowing how many customers you served. Reviewflowz connects directly to SwipeSimple to calculate your true review conversion rate by dividing your reviews by your actual transaction volume. A store with 80 reviews from 2,000 customers (4% conversion) will outperform a competitor with 200 reviews from 15,000 customers (1.3% conversion) every time.
How does the review request actually get sent?
When a transaction is processed through your SwipeSimple POS system, Reviewflowz automatically detects that trigger and immediately sends a review request to your customer via your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting SwipeSimple as your trigger and picking your preferred messaging channel. From that point forward, every customer who completes a purchase automatically receives a review request with zero manual work required.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers nearly 98% open rates compared to much lower email rates, making it incredibly effective for getting customer responses. Just like with email and SMS, WhatsApp requests are triggered automatically from your SwipeSimple transactions without any manual work required.
Can I track which team member generates the most reviews?
Yes! Reviewflowz automatically tracks this by connecting directly to SwipeSimple, so when reviews come in, they're attributed to the right team member based on who handled each transaction. This also helps avoid Google review flags, since reviews that specifically mention staff names are more likely to be removed by Google.
How long does it take to set up Reviewflowz with SwipeSimple?
Setup takes just minutes, not days. Simply connect your SwipeSimple account, choose your trigger and messaging channel, and you're live with no developer or IT support needed. Your first automated review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 emails and SMS requests cost $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most retail businesses, this works out to just pennies per review collected. WhatsApp pricing varies by country and operates on the same credit system.
