When a visit completes, discharge processes, or follow-up finishes in Sunquest, Reviewflowz automatically sends a review request to your patient via email, SMS, or WhatsApp. Set your triggers once and forget about it. Every single patient gets asked, no manual work required.
Your happiest patients, flagged in Sunquest
When a patient leaves a 5-star review, that signal flows directly into Sunquest and appears on their patient record. Now your clinical team knows exactly who your promoters are during every appointment. Ask these fans for referrals, video testimonials, or case studies to fuel your growth.
Staff attribution without the name-drop
Most practices ask patients to mention their physician, nurse, or provider by name in reviews. Problem: Google flags those reviews more often, and patients forget or misspell names. Reviewflowz takes a different approach. Because it's connected to Sunquest, it already knows which provider handled each patient encounter. When the review comes in, it's automatically attributed. No name needed. Your reviews read naturally, fewer get removed, and you still get per-provider performance breakdowns.
How serious are you about your reviews?
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A clinic with 150 reviews sounds impressive until you realize they've seen 8,000 patients. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 800 patients, a 7.5% rate. They're winning. Because Reviewflowz connects to Sunquest, it knows exactly how many patient encounters you completed, so instead of celebrating raw numbers, you see: 342 encounters this month, 47 reviews, 13.7% conversion rate. That's the metric you optimize against.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with future patients, and gives unhappy ones a reason to come back. But what provider has time to reply to every single review while managing patient charts and clinical workflows in Sunquest? Reviewflowz generates on-brand replies using AI across Google, Healthgrades, Zocdoc, Yelp, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for EHR businesses?
For EHR businesses, Google Reviews is always the #1 priority since it directly impacts local search rankings, but healthcare-specific platforms like Healthgrades, Vitals, Zocdoc, and WebMD are equally crucial for domain authority and when patients search for providers within clinical workflows. These industry-specific review sites carry significant weight with patients researching EHR-connected practices for scheduling, billing transparency, and overall care quality. Reviewflowz monitors Google plus these key healthcare platforms and 200+ other review sites from one centralized dashboard, ensuring your EHR business maintains a strong reputation across all channels that matter to patients.
How do I measure my review performance?
Most practices make the mistake of counting total reviews, but raw numbers are meaningless without knowing your patient volume. Reviewflowz connects directly to Sunquest to calculate your review conversion rate by dividing your reviews by actual patient encounters, giving you the true metric that matters. For example, a practice with 80 reviews from 2,000 patients (4% conversion) is significantly outperforming one with 200 reviews from 15,000 patients (1.3% conversion).
How does the review request actually get sent?
When a visit is marked as completed, discharged, or follow-up completed in Sunquest, Reviewflowz automatically detects this trigger and sends a review request to the patient through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every qualifying patient automatically receives a review request without any manual intervention. It's completely set-and-forget once your workflow is configured.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests with nearly 98% open rates, significantly higher than email. WhatsApp requests are automatically triggered from Sunquest just like email and SMS when visits are completed, patients are discharged, or follow-ups are finished.
Can I track which physician, nurse, or provider generates the most reviews?
Yes. Reviewflowz automatically pulls encounter data from your Sunquest EHR to attribute each review to the correct physician, nurse, or provider who handled that patient visit, giving you detailed performance tracking and leaderboards without patients needing to mention names. This EHR integration also helps avoid Google's tendency to flag reviews that specifically name healthcare staff members.
How long does it take to set up Reviewflowz with Sunquest?
Setup takes just minutes, not days. You simply connect your Sunquest system to Reviewflowz, select your trigger and communication channel, and you're ready to go with no developer or IT support needed. Your first automated review request will go out the same day you complete setup.
How much do review request emails and SMS cost?
Reviewflowz charges $5 per 1,000 emails and $5 per 100 SMS on a pay-as-you-go basis with no monthly minimums or contracts. For most healthcare practices using Sunquest, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same flexible credit model.
