When an appointment is completed, surgery is finished, or wellness check is done in StringSoft, Reviewflowz immediately sends a review request to the pet owner via email, SMS, or WhatsApp. Set it up once and every single client gets asked for a review without you lifting a finger. No manual work, no forgotten follow-ups, just consistent review requests sent to the channel most likely to get results.
Your happiest pet owners, flagged in StringSoft
When a pet owner leaves a 5-star Google review, that signal flows right back into StringSoft attached to their client record. Now your front desk knows which pet parents are your biggest advocates. Ask them for a video testimonial, referral to other pet owners, or case study about their dog's successful surgery.
Staff attribution without the name-drop
Most clinics ask pet owners to mention their veterinarian or vet tech by name in reviews. Problem: Google flags those reviews more often, and pet owners forget or misspell names. Reviewflowz takes a different approach. Because it's connected to StringSoft, it already knows which veterinarian handled the wellness exam or surgery. When the review comes in, it's automatically attributed. Your reviews read naturally, fewer get removed, and you still get per-staff performance data for coaching and bonuses.
How serious are you about your reviews?
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A veterinary clinic with 150 reviews sounds impressive until you realize they've seen 8,000 pets this year. That's a 1.9% conversion rate. Your competitor down the street has 60 reviews from 1,200 patient visits. A 5% rate that's crushing yours. Because Reviewflowz connects to StringSoft, it knows exactly how many appointments you completed, so instead of celebrating raw numbers, you see: 287 patient visits this month, 31 reviews, 10.8% conversion rate. That's the metric you optimize to beat your competition.
AI replies to every review automatically
Replying to reviews boosts your Google ranking, builds trust with pet owners, and helps recover unhappy clients before they leave your practice. But what veterinarian or vet tech has time to craft thoughtful replies to every single review across Google, Yelp, Facebook, and other platforms? Reviewflowz generates on-brand replies using AI that sound like they came from your clinic. Approve them manually or let them publish automatically.
FAQs
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What review sites matter most for veterinary businesses?
Google Reviews is always the #1 priority for veterinary practices since it directly impacts local search rankings when pet owners search for "vet near me" or emergency animal care. However, Yelp, Facebook, and Nextdoor are equally crucial for building domain authority and capturing pet owners who research veterinary services on these platforms before booking wellness exams, surgeries, or vaccinations. Reviewflowz monitors all these essential sites plus 200+ others from one centralized dashboard, so StringSoft users never miss a review that could impact their practice's reputation.
How do I measure my review performance?
Most veterinary practices only track total review count, but that's meaningless without knowing how many patients you serve. Reviewflowz automatically calculates your true review conversion rate by dividing your reviews by your patient visits directly from StringSoft, so you know if your 100 reviews from 5,000 patients (2%) is actually underperforming compared to a competitor's 50 reviews from 1,000 patients (5%). This gives you the real metric that matters for measuring and improving your online reputation performance.
How does the review request actually get sent?
When you mark an appointment as completed in StringSoft (whether it's a routine wellness check, surgery, or any other visit), Reviewflowz automatically triggers a review request to that pet owner via your chosen channel: email, SMS, or WhatsApp. You configure this once by selecting your trigger event and preferred communication method, then every completed appointment automatically sends the request without any manual work. It's completely set-and-forget once you've done the initial setup.
Can I send review requests via WhatsApp?
Yes, Reviewflowz fully supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our email and SMS options, WhatsApp requests are triggered automatically from StringSoft when appointments, surgeries, or wellness checks are completed.
Can I track which veterinarian or vet tech generates the most reviews?
Yes, Reviewflowz automatically tracks which veterinarian or vet tech generates reviews by connecting directly to your StringSoft system to see who handled each patient visit. When pet owners leave reviews, they're automatically attributed to the correct staff member without owners needing to mention names, giving you staff leaderboards and performance insights. This also helps avoid Google's review removal since reviews mentioning specific veterinarian or vet tech names often get flagged and deleted.
How long does it take to set up Reviewflowz with StringSoft?
Setup takes just minutes, not days. Simply connect StringSoft to Reviewflowz, pick your trigger and channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Email requests cost $5 per 1,000 sends and SMS costs $5 per 100 sends, all on a pay-as-you-go basis with no monthly minimums or contracts. For most veterinary practices, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
