Every completed transaction triggers a review request
When a purchase is completed or transaction is processed in SMRT Systems, Reviewflowz automatically sends a review request to your customer via email, SMS, or WhatsApp. Set it up once and every customer gets asked for a review using the transaction data already in your system. No extra tools, no manual follow-ups, no missed opportunities.
Know exactly who your promoters are
When a customer leaves a positive or negative review, that signal flows directly into their SMRT Systems record. Now you know exactly who your biggest fans are and can ask them for video testimonials, referrals, or case studies. Your best marketing comes from your happiest customers, but only if you know who they are.
Staff attribution without the name-drop
Most businesses ask customers to mention a staff member by name in their review. Problem: Google flags those reviews more often, and customers forget or misspell names. Reviewflowz takes a different approach. Because it's connected to SMRT Systems, it already knows who handled the transaction. When the review comes in, it's automatically attributed with no name needed. Reviews read naturally, fewer get removed, and you still get per-person performance data.
How serious are you about your reviews?
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A business with 200 reviews sounds impressive until you realize they've served 15,000 customers. That's a 1.3% conversion rate. Your competitor has 80 reviews from 2,000 customers. a 4% rate. They're winning. Because Reviewflowz connects to SMRT Systems, it knows exactly how many transactions you completed. So instead of celebrating raw numbers, you see: 342 transactions this month, 47 reviews, 13.7% conversion rate. That's the number you optimize against.
Every review gets a reply. Finally.
Replying to reviews boosts your Google ranking, builds trust with future customers, and gives unhappy ones a reason to come back. But who has time to reply to every single one? Reviewflowz generates on-brand replies using AI across Google, Yelp, Facebook, and 200+ other sites. Approve them manually or let them publish automatically.
FAQs
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What review sites should I focus on?
Google Reviews should always be your #1 priority since it directly impacts local search visibility and customer trust. Beyond Google, focus on Yelp, Facebook, and Trustpilot, plus any industry-specific platforms relevant to your business. The good news is Reviewflowz monitors all 200+ platforms from one dashboard, so you don't have to choose just a few.
How do I measure my review performance?
Most businesses focus on total review count, but that's meaningless without knowing your customer volume. A store with 50 reviews from 500 customers (10% conversion rate) is crushing a competitor with 200 reviews from 15,000 customers (1.3% rate). Because Reviewflowz integrates directly with SMRT Systems, we automatically calculate your true review conversion rate by dividing your reviews by your actual transaction volume.
How does the review request actually get sent?
When a transaction is completed in your SMRT Systems POS, Reviewflowz automatically detects this trigger and sends a review request to your customer through your chosen channel (email, SMS, or WhatsApp). You configure this once by selecting your trigger event and preferred communication method, then every customer gets contacted automatically without any manual work from you. It's completely set-and-forget once you've made your initial setup choices.
Can I send review requests via WhatsApp?
Yes, Reviewflowz supports WhatsApp review requests alongside email and SMS options. WhatsApp delivers exceptional results with nearly 98% open rates, making it far more effective than traditional email. Just like our email and SMS features, WhatsApp requests are triggered automatically from your SMRT Systems when transactions are completed.
Can I track which team member generates the most reviews?
Yes, Reviewflowz automatically tracks which team member generates each review by connecting directly to your SMRT Systems data to see who handled each transaction. When reviews come in, they're automatically attributed to the right person without customers needing to mention names. This gives you clean performance tracking while avoiding Google's tendency to flag reviews that specifically mention staff names.
How long does it take to set up Reviewflowz with SMRT Systems?
Setup takes minutes, not days. Simply connect your SMRT Systems account, choose your trigger and preferred channel, and you're live with no developer or IT department needed. Your first review request goes out the same day.
How much do review request emails and SMS cost?
Review request emails cost $5 per 1,000 emails and SMS costs $5 per 100 messages, all on a pay-as-you-go basis with no monthly minimums or contracts. For most SMRT Systems users, this works out to just pennies per review collected. WhatsApp pricing varies by country but follows the same pay-as-you-go model.
